Customer Retention Jobs in Cairo

Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities. Answering questions or inquiries that the customer needs to know. Providing high-quality service that meets all customer needs and enhances their level of satisfa More...

Respond to customer inquiries and provide accurate information on time. Assist customers with product-related questions, technical issues, and general inquiries. Communicate with customers via their preferred channels, including email, phone, and live chat.

English Customer Service Representative * Excellent English communication skills (verbal and written) * Grad / Gap year / Drop out / under grad without attendance * Flexible with rotational shifts and days off * Ready to start work immediately * Cairo or Giza resident * Previous More...

Collaborate and coordinate between the Business development and operations teams to finalize the pending transactions. Work in conjunction with various departments and team members to facilitate the process. Ensure that the information relevant to the business development process More...

Preparing and implementing quality assurance policies and procedures. Performing routine inspections and quality tests. Identifying and resolving workflow and production issues. Ensuring that standards and safety regulations are observed. Addressing and discussing issues and pro More...

Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet t More...

Follow up on the work of the team he is directly responsible for and be present and participate in activities. Link cases facing the team with the case manager. Providing the center management with daily documentation of activities on a daily basis. Submitting periodic reports on the More...

Handle incoming customer inquiries Assist customers with product information, order placement, and issue resolution Maintain accurate and detailed customer records Collaborate with internal teams to resolve customer issues and ensure customer satisfaction Identify opportunities More...

Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Immediately escalating serious complaints or issues that you are not equipped to deal with. Liaising with colleagues or managers to find the best solutions to customers’ issu More...

Communicates the High Level Vision for the project/ programme and the customers “desired” future state. Designs the delivery capability to deliver the programme o Creates a detailed project/programme plan, using Transformational Flows, identifying the resources More...

Data Governance and Management: Collaborate with key teams (CMD, VMD, LDO & Reference Data) to validate and approve all types of master data requests efficiently. Develop and implement policies and procedures for effective and secure data management practices. Design and i More...

Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies.

Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies.

NOK Human Capital is hiring Call Center Agents on behalf of ALFA Scan. *Job Requirements: * Bachelors degree from an accredited University 03 Years of Generic Business Experience preferably as Call Center Agent Professional skills in Arabic and English language both spoken and wri More...

Manage and lead a team of customer service representatives Set and maintain high standards for quality customer support Review and report on team performance Handle escalated customer inquiries and complaints Collaborate with other departments to resolve customer issues Develop More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Content Creation: Work with the Content Specialists to develop and create various types of customer support content, including knowledge base articles, FAQs, troubleshooting guides, tutorials, and other resources that help customers find answers to their questions and solutions to the More...

Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transacti More...

Duties: Receive clients requests& claims providing support to resolve their cases. Onboardclients& ensure theirfamiliaritywithAmanleek aftersales benefits. SendSurveys to evaluate client purchase experience feedback. Engage with clients on regular basis with More...

Organizing an archiving system. Labeling, sorting, and categorizing documents for ease of use. Retrieving documents upon request. Outlining a long-term storage strategy. Adhering to regulatory requirements. Working with colleagues to ensure consistency of documentation practice More...