Customer Retention Jobs in Cairo

Content Creation: Work with the Content Specialists to develop and create various types of customer support content, including knowledge base articles, FAQs, troubleshooting guides, tutorials, and other resources that help customers find answers to their questions and solutions to the More...

WHAT WE ARE LOOKING FOR:. Must have experience of writing multi-threaded server applications on Windows or Linux. Experience of Source Code repository Systems and multi-branched development. Must have worked on multi-tier service oriented enterprise systems using messaging for More...

Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively t More...

Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice. Become a product pro, mastering the ins and outs of the latest trends. Troubleshoot issues More...

Customer Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs. Route calls to relevant Departments and follow-up where necessary. Handles customer complaint professionally and responds with efficient solutions and escalates where n More...

You will be responsible for monitoring and auditing our different client support channels (tickets, chats and calls). Providing the necessary coaching for both our current team members and the new hires. Data Analysis, you will be responsible for analyzing the client support perfor More...

Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively t More...

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servic More...

Explain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service. Review Mailboxes for new subscribers and log customer information into the system. Follow up on all online subscriptions, check the integrity of the logged custome More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Familiarizing yourself with all products and services offered by our company. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. Attending networking activities to research and connect with prospective clients. Maintainin More...

Responsibilities: Analyzing marketing strategies to identify new opportunities. Developing consumer-based marketing and branding strategies. Liaising with management, marketing, sales, and production teams. Developing and launching new product lines and identifying new customers More...

To be focused on our customers and deliver on our Retail financial commitments, raising the bar on Customer satisfaction To Transform the customer experience across every touch point of the customer journey To generate leads to drive growth across our portfolio, with a focus on ou More...

Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into the CRM system. Identifying customer needs. Forwarding and escalating inquiries to relevant individuals and departments. Contacting customers to give them accurate feedb More...

Interact with customers over the phone to understand their banking needs Provide excellent customer service to achieve customer loyalty Resolve problems over the telephone on the spot Convert sales opportunities in order to meet financial targets Clarify and explain procedures a More...

Deploy sales activity plans with key operators using the company available sales tools Lead the negotiations with potential operators within company's policies & budget and monitoring their performance & compliance to take corrective action where appropriate. Unlock an More...

Supervising day-to-day operations in the customer service department. Responding to customer service issues in a timely manner. Creating effective customer service procedures, policies, and standards. Developing customer satisfaction goals and coordinating with the team to meet t More...

Collaborate with relevant teams to define/implement the best solution to fulfil customer requirements (technical performance, pre-sales and tender) Interface with all actors from a technical perspective to ensure quality, accurate solution, and the right technical deliverables that c More...

Firma de consultoría dedicada a ayudar a las empresas a atraer, incorporar e interactuar con el mejor talento en todo el mundo, solicita: Líder de Reclutamiento y Selección Requisitos: Profesional con carrera afin Inglés Intermedio- More...

Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Hold product demonstrations for customers. Improve onboarding processes. Evaluate and improve tutorials and other communica More...