Engineering Manager

Results & Data/Outcome driven Mindset:

• You take ownership of each Domain outcomes through sprint deliveries and are accountable for all work aspects of the domain
• You balance product and engineering work, while driving efficiency
• You consistently strive for the highest standards from your teams and guide them through the process. You raise the bar for the quality of products, services and processes you are responsible for.
• You know the key metrics your work is impacting (business and tech). You know how the change of one metric impacts others, how they are measured and where the numbers are coming from
• You know the current state of business in each domain, know and check how key metrics are impacting the business and know how those metrics can move the needle
• You use your knowledge and continuously work with your peers to bring improvements in working culture of your team

Ownership & Commitment:

• You encourage & drive Squad ceremonies as a leader
• You lead the mid/long-term Tech Org strategy
• You work with other engineering and product teams to make sure our product remains spotless (eg. drive dependency resolution process + incident management)
• You push for technical excellence, but remain pragmatic to deliver customer value. You’re not done until the value is in customer hands
• You are always around and approachable for your team and those working around you

Customer & Business Value Obsession:

• You are the example of customer obsession within your team and peers and help those around you get there
• You drive the discovery process alongside your Leads and PMs, and co-own the product artifacts (eg. domain backlog)
• You make sure that everybody in the team knows the tech & product goals and strives to achieve them
• You help the teams to read metrics as a proxy for customer value and measure teams effectiveness)
• You protect the Squads’ bandwidth (delivery vs other aspects of the job balance)
• You initiate and maintain continuous customer relationships with you and your leads
• You have bias for action and understand that most actions are reversible - you encourage teams to think lean
• You will be responsible for identifying gaps in implemented processes and fix them with the help of your peers

Continuous Growth & Feedback Culture:

• You instill discipline within the team to attend agreed ceremonies and deliver what is requested from them - big and small things, with focus on outcome
• You are an example of user-centric approach and instill it within the team
• You raise the bar for the Squad and always look for better ways to do things
• You continuously ensure that the squads take cultural improvements seriously and work upon it
• You raise the bar for the team and yourself. You never settle and always look for better ways to do things
• You question yourself and provide candid feedback to your teams. You measure yourself and others against the best in the industry
• You know how you want your squads to work and behave in 6 to 12 months and what they will achieve. You will close this gap by growing and coaching your team individuals or asking for the best talent to get there
• You help your reports with growth and feedback. You ensure 1:1s and monthly connections are happening between you and them.
• You define the boundaries of your team’s autonomy and understand the constraints

Retention Culture:

• You are the guardian of the culture & team dynamics / morale
• You ensure that everybody in your team knows how to challenge each other and nudge each other to get to the next level
• You know the strengths of your people and create opportunities for them to constantly grow
• You help your people use their strengths to the fullest and develop the best