Scicom

The Position:The Executive Technical Support will be required to manage incoming calls emails and chat from customers pertaining to PCs Laptops and Electronic products and services.The position will require you to support the contact centre in spoken and written English & Tagalog.The More...

The Project:Provide support to players/gamers who place bets on online games which is hosted on various gaming platformsThe call centre operates MondaySunday 24/7 365 days per yearThe Customer Service role is a 5day week 9hour shifts Salary RM4200 Medical & hospitalisation coverage More...

Reports to:Head of Service Management CentreJob Description: This role is the single point of contact to facilitates develops enhance and maintains the overall Incident Management process that is compliant to ITIL and works with other team leads when process deficiencies or improvemen More...

Reports to:Head of Infrastructure Managed ServicesJob Description: This role will be responsible for managing the daytoday operations for IT Infrastructure Support Services (ISS) teams ensuring the availability and reliability of systems and networks managing technology vendors and pr More...

Reports to:Head of Service Management CentreJob Description: This role will be responsible for managing the daytoday operations for service management centre of IT teams ensuring the availability and reliability of systems and networks managing technology vendors and processes to impr More...

Reports to:Head of Service Management CentreJob Description: This role is the single point of contact to facilitates develops enhance and maintains the overall Problem Management process that is compliant to ITIL and works with other team leads when process deficiencies or improvement More...

Reports to:Head of Service Management CentreJob Description: This role is the single point of contact to facilitates develops enhance and maintains the overall Change Management process that is compliant to ITIL and works with other team leads when process deficiencies or improvements More...

The Responsibilities of the Role:To answer incoming telephone enquiries problems or complaints from customers relating to a range of specified client products or services with the objective of resolving the customers issue as quickly as possible.To ensure information is captured on in More...

Executive Customer Service(English and Russian / Persian Language Support)Providing backend operation services to the various companies within the Group.An ecommercebased conglomerate which encompasses all aspects of business using the internet as its modality and bringing products an More...

Responsibilities of the Role:Handling Voice/Non Voice customer including detailed recording of the issue according to defined processes.Identifies the cause of hardware/software faults and provides a solution or dispatch onsite engineer with part to resolve the issue.Advises & educate More...

Executive Ecommerce Customer Experience (English and Korean Language Support)The Position:The key objective of the role is to handle all the postsales queries of customers from Korea regarding their online web order issues and escalations.The post sales executive will also provide sup More...

Job DescriptionThe Responsibilities of the Role:Troubleshoot monetary issues raised by the gamers/players by verifying the players/gamers account.Escalate unresolved issues to the AMO to check merchants website for payment related issues.Troubleshoot and resolve gamming issues raised More...

Executive Customer Service (English and Japanese Language Support)The Responsibilities of the Role: Handles and resolves customers issues via email online chatting tools and phone (inbound). Guarantees an unparalleled Customer Service experience and preserves the image of the company. More...

Roles & ResponsibilitiesThe Executive Customer Service (ECS) will report to the CS Manager as part of the Global Operations team. The ECS will need to be a handson individual with a good customerfaced attitude to ensure the organization delivers the highest level of service to our use More...

Job DescriptionThe Position:You will be required to perform data entry based on the data shown on the computer screen.The position will require you to support the contact centre in spoken and written English.Skill Requirements:SPM/STPM/Diploma/Degree.Own Laptop/Desktop and Internet se More...

Universal Command Centre Executive Incident ManagementRole Summary:The Incident Resolution Management Agent is responsible for the resolution of service requests and associated services issues for nominated customers in real time. This includes proactively monitoring of open tickets t More...

Responsibilities of the Role:Responsible for the program execution delivery and quality across a team of developers.Monitor the existing metrics analyze data and lead partnerships with other Data and Analytics teams to identify and implement system and process improvements.Leading key More...

Specialist Technical Support Thai Language SupportResponsibilities of the Role:Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues.Troubleshooting to identify hardware or software products that are defective.Advic More...

The Position:The Customer Success Manager (CSM) ensures a smooth onboarding and integration process and life cycle management to capture the business value of Tier1 Enterprise customer.The Responsibilities of the Role:Work in tandem with sales and business development and are the main More...

The responsibilities for the role:Be a part of the Voice & CloudCom Solutions value stream assure second line support for all BICS Voice & CloudCom products and for all voice& CloudCom platforms.Followup Network Availability/Quality and perform proactive and reactive maintenance actio More...