Scicom

Responsibilities: Develop detailed comprehensive and wellstructured test plans and test cases. Play the role QA Engineer: Design develop and execute automated test cases using Puppeteer framework or any other similar tools. Identify and report issues found in a detailed manner then ve More...

The Responsibilities of the Role:Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate More...

Job Summary:To Lead Supervise coach and manage the Executive Technical Support team to ensure that both Call Centre operational targets (KPIs) and service levels are achieved.Review Workflows & process procedures (SOPs); to close Service gaps to ensure Call Centre productivityTo maint More...

Job Brief:The Incident Resolution Management Agent is responsible for the resolution of service requests and associated services issues for nominated customers in real time.The position will require you to support the contact centre in spoken and written English & Tagalog.Responsibili More...

Responsibilities of the Role:Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues.Troubleshooting to identify hardware or software products that are defective.Advice & educates customers through combination of exper More...

Job Description:Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.Escalate intricate issues or complaints to higherlevel support or supervisors as needed.Develop and retain a profound understanding of the companys products ser More...

Job Summary: Manage professional and personal scheduling including agendas mail email phone calls client management and other company logistics Coordinate complex scheduling and calendar management as well as content and flow of information to senior executives Manage senior executive More...

Job Description:The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to clients products and services.Skill Requirements:Degree in any discipline.23 years old and above.Excellent command of spoken and written English Arabic and More...

Responsibilities of the Role:Responsible for collaborating with operations and IT teams to ensure reliable services by designing solution architectures. This includes developing ICT blueprints and defining enterprise infrastructure data and solution architectures to align IT systems w More...

Cantonese/Mandarin Tech SupportLEADING BRAND IN COMPUTERSCANTONESE AND MANDARIN LANGUAGE SUPPORT FOR HONG KONG AND TAIWANESE CUSTOMERS.The Position:The Executive Technical Support will be required to manage incoming calls and emails pertaining to PCs Laptops and related products and s More...

Job Brief:Reviewing resolved incident tickets to ensure all necessary information is updated and accurate.Leading driving and managing internal and external stakeholders including outsourced vendors topromptly resolve incidents and requests within the contracted Service Level Agreemen More...

Job Brief: Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices). Determine the problem and provide a technical resolution within the contact or by dispatching for servic More...

The Responsibilities of the Role:Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate More...

Job Responsibilities:Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues.Troubleshooting to identify hardware or software products that are defective.Advice & educates customers through combination of experience & More...

Responsibilities of the Role:Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/ laptop/ tablet/ other related devices).Determine the problem and provide a technical resolution within the contact or by di More...

Job Responsibilities:Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.Escalate intricate issues or complaints to higherlevel support or supervisors as needed.Develop and retain a profound understanding of the companys product More...

The Position:The Executive Technical Support will be required to manage incoming calls emails and chat from customers pertaining to PCs Laptops and Electronic products and services.The position will require you to support the contact centre in spoken and written English & Tagalog.The More...

The Project:Provide support to players/gamers who place bets on online games which is hosted on various gaming platformsThe call centre operates MondaySunday 24/7 365 days per yearThe Customer Service role is a 5day week 9hour shifts Salary RM4200 Medical & hospitalisation coverage More...

Reports to:Head of Service Management CentreJob Description: This role is the single point of contact to facilitates develops enhance and maintains the overall Incident Management process that is compliant to ITIL and works with other team leads when process deficiencies or improvemen More...

Reports to:Head of Service Management CentreJob Description: This role will be responsible for managing the daytoday operations for service management centre of IT teams ensuring the availability and reliability of systems and networks managing technology vendors and processes to impr More...