Assistant Manager Vendor Operations VietnameseThai Speaker
Assistant Manager Vendor Operations VietnameseThai Speaker
Posted on :
21-11-2024
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
21-11-2024
Job Description
The Responsibilities of the Role:
- Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate the info provided by vendors.
- Support Service Delivery Manager (SDM) in analyzing root cause for exceptional incidents and performance issues define corresponding action and executing and tracking actions to drive for performance improvement.
- Prepare regular reporting and analysis (daily weekly and monthly) for Service Delivery Managers review and for vendors action. (e.g. Open Cases Report Field Service Performance Analysis Customer Satisfaction Survey Analysis Unusual activities report vendor compliance report etc.).
- Manage and track escalations from Field Service vendors or escalations from other parties related to Field Service.
- Hold regular meetings with vendors for business reviews forums and ad hoc discussions.
- Conduct vendor training for new vendors.
Job Requirements:
- Minimum 25 years of direct experience on Vendor Management.
- Knowledge in PC technology MS Windows and common applications in Windows.
- Strong proven skill in using Excel Pivot Table and Excel formulas for data analysis. Knowledge of SQL MS Access Qlik Sense and Power BI is an advantage.
- Interpersonal savvy and proactive.
- Case management combined with technical skills or VMO experience with a technical background is an added advantage.
- Able to work in a TEAM environment and willing to contribute to achieve companys objective.
- With either one job experience below:
- Technical support
- Case management
- Excellent and effective communication skills at all levels written and verbal.
- Must be fluent in English & Vietnamese OR English & Thai language.
The Package:
- Attractive Salary up to RM 7000 / month.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Employment Type
Full Time
Company Industry
Key Skills
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