drjobs Executive - Technical Support Indonesia Language Support

Executive - Technical Support Indonesia Language Support

Employer Active

drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Kuala Lumpur - Malaysia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Responsibilities of the Role:

  • Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/ laptop/ tablet/ other related devices).
  • Determine the problem and provide a technical resolution within the contact or by dispatching for service.
  • Resolve the cases from end to end make follow up and regularly update the customers on the case progress.
  • Always strive to meet and exceed customers needs and expectations.
  • Stay abreast of new process and product release by reading updates studying productdescriptions and participating in team meetings trainings forums and discussions.
  • Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
  • Expected to meet the Key Performance Indicators (KPI).

Requirements for the Role:

  • Diploma/ Degree an equivalent professional qualification.
  • Good command of written and spoken in English and Indonesia.
  • Understanding of desktop laptop and tablets hardware and technology.
  • Technical knowledge with problem solving and troubleshooting skills.
  • Technical knowledge on Microsoft Operating Systems & Office Suites.
  • Excellent customer service skills and professionalism in spoken and written (Indonesia) & English languages.
  • Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

Salary Package:

  • Attractive Salary (RM3000 RM4000)
  • Performance related allowance on a quarterly basis for confirmed staff
  • Annual Leave 15 days
  • Medical Leave 14 days
  • Medical & Hospitalization coverage

Employment Type

Full Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.