Executive - Technical Support Indonesia Language Support
Executive - Technical Support Indonesia Language Support
Posted on :
21-10-2024
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
21-10-2024
Job Description
Responsibilities of the Role:
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/ laptop/ tablet/ other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers needs and expectations.
- Stay abreast of new process and product release by reading updates studying productdescriptions and participating in team meetings trainings forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
- Expected to meet the Key Performance Indicators (KPI).
Requirements for the Role:
- Diploma/ Degree an equivalent professional qualification.
- Good command of written and spoken in English and Indonesia.
- Understanding of desktop laptop and tablets hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- Excellent customer service skills and professionalism in spoken and written (Indonesia) & English languages.
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
Salary Package:
- Attractive Salary (RM3000 RM4000)
- Performance related allowance on a quarterly basis for confirmed staff
- Annual Leave 15 days
- Medical Leave 14 days
- Medical & Hospitalization coverage
Employment Type
Full Time
Company Industry
Key Skills
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