Executive Technical Support - Thai Language
Executive Technical Support - Thai Language
Posted on :
19-11-2024
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
19-11-2024
Job Description
Responsibilities of the Role:
- Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues.
- Troubleshooting to identify hardware or software products that are defective.
- Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
- Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
- Monitors own Open Case workload and drives to closure.
- Answering support queries via phone email messaging helpdesk applications and face to face.
- Delivery Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.
- Deployment and maintenance of operating system images hardware and drivers upgrades patching.
- Packaging deployment and patching of applications.
- Assistance with maintenance and support of deployment infrastructure.
- Provide support and ownership for ongoing company audits and/or certification requirements.
- Monitor team adherence to policies and procedures.
- Network monitoring and maintenance.
Requirements for the Role:
- Degree in IT Computer Science or Engineering.
- Working Knowledge of Windows Operating Systems and MS Products.
- Proven ability to troubleshoot Client solutions.
- Effective communication skills at all levels written and verbal English and Thai language.
- Superior customer service skills
- Proven ability to learn new and complex technology.
- Able to prioritize in a fast paced dynamic work environment.
- Display excellent communication problem solving and people skills.
- Display willingness to learn/fast learner.
- Must be independent selfmotivated show initiative and a strong sense of ownership/responsibility.
- Structured Troubleshooting Techniques
- Good ability to communicate ideas sound knowledge of MS products.
- Strong Services Industry and ITIL acumen.
Salary Package:
- Attractive Salary (RM)
- Housing Allowance
- Performance related bonus on a quarterly basis for confirmed staff
- 15 days Annual Leave
- 14 days Medical Leave
- Medical and hospitalization insurance coverage
Employment Type
Full Time
Company Industry
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