Executive - Processing
Executive - Processing
Posted on :
07-12-2024
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
07-12-2024
Job Description
The Responsibilities of the Role:
- Provide daytoday delivery and technical support for endusers of desktop applications telephones printers computer hardware mobile device and similar devices via Ticketing Phone support and onsite support as required.
- Support Windows and MAC hardware primarily.
- Diagnose and troubleshoot computer and general network issues.
- Provide timely resolution of end user problems as per SLA.
- Provide support for field personnel remote communications and connectivity.
- Organize and prioritize workflow and to meet established timeframes.
- Monitors network administration and maintenance operations resolves network incidents to ensure the smoothrunning of the daytoday operations.
- Vendor management on devices and peripherals.
- Maintain updated knowledge of policies procedures products and activities of assigned area.
- Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend.
Skill Requirements:
- Ability to troubleshoot and resolve issues with PCs Laptop hardware and software onsite and remote.
- Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
- Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
- Knowledge of IP networks DNS DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
- Degree/Diploma in Information Technology Computer Science or Computer Engineering.
- Basic knowledge of Network Devices Firewalls VPN Proxies.
- Some telephony and PABX knowledge are advantageous (Training will also be provided).
- Ability to communicate well in English.
- Minimum 1 year of experience in similar capacity.
The Package :
- Attractive Salary (RM2500).
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Experience Required :
- Entry Level
Employment Type
Full Time
Key Skills
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