Executive - Technical Support SGMY market
Executive - Technical Support SGMY market
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
Job Description
Job Responsibilities:
- Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
- Escalate intricate issues or complaints to higherlevel support or supervisors as needed.
- Develop and retain a profound understanding of the companys products services and policies.
- Aid customers in product usage and troubleshoot any related issues.
- Accurately document customer interactions in the companys database or CRM system.
- Uphold highquality service standards to ensure and enhance customer satisfaction.
Responsibilities:
- Minimum Diplomain any field (preferably in IT).
- Minimum 1 years experience in the call center industry (inbound)a similar role is an advantage.
- Working experience in any technical related fields is an added advantage.
- Excellent command of spoken and written Bahasa Malaysia & English.
- Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply.
- Possessing knowledge of WiFi Routers Software & Hardware along with troubleshooting skills is a significant advantage.
- Possess initiative able to work independently and as a team.
- Ability to work in a challenging environment.
- Contact Centre Operating Days :9:30am 5:30pm (Monday Friday) 9:30am 12:30pm (Saturday).
- You may require to work on Public Holiday based on operation requirements.
- This position is open to locals only.
- Office at Menara TA One Kuala Lumpur.
Salary Package:
- Basic salary up to RM 2800.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days
- Medical Leave 14 days
- Medical and hospitalization coverage
- Career opportunities to move up the hierarchy including for Operations Manager positions.
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
