Executive - Technical Support
Executive - Technical Support
Posted on :
19-11-2024
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Salary
Not Disclosed
Salary Not Disclosed
Posted on :
19-11-2024
Job Description
Job Description:
- Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
- Escalate intricate issues or complaints to higherlevel support or supervisors as needed.
- Develop and retain a profound understanding of the companys products services and policies.
- Aid customers in product usage and troubleshoot any related issues.
- Accurately document customer interactions in the companys database or CRM system.
- Uphold highquality service standards to ensure and enhance customer satisfaction.
Responsibilities:
- Minimum Degree in IT or any related field (hardware).
- Preferably 1 years experience in the call center industry (inbound) a similar role is an advantage.
- Working experience in any technical related fields is an added advantage.
- Excellent command of spoken and written Bahasa Malaysia & English.
- Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply.
- Possess initiative able to work independently and as a team.
- Ability to work in a challenging environment.
- Contact Centre Operating Days : 9:30am 5:30pm (Monday Friday) 9:30am 12:30pm (Saturday).
- You may require to work on Public Holiday based on operation requirements.
- This position is open to locals only.
- Office at Menara TA One Kuala Lumpur.
Salary Package:
- Basic salary up to RM 2800.
- Basic salary upto RM 3000 (Mandarin).
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days
- Medical Leave 14 days
- Medical and hospitalization coverage
Employment Type
Full Time
Company Industry
Key Skills
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