Specialist - Social Media Bahasa Indonesia Language Support
Specialist - Social Media Bahasa Indonesia Language Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
Job Description
The Responsibilities of the Role:
- Provide Technical Support for HONOR smartphones and other devices such as tablets PCs Modems etc via nonvoice channels such as chat social media and email platforms.
- Mainly handles and answers user questions and inquiries.
- Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
- Performs systematic tracking of escalated problems until they are closed.
- Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
- Able to communicate and adapt to different types of customers.
The Requirements for the Role:
- Graduate from college or above related professional on electronically is preferred with background in Electronics communications economics management etc.
- Excellent command of spoken and written English and Indonesia.
- Experience in other mainstream mobile phone manufacturers is an added advantage.
- Contact centre experience is preferred.
- More than 3 years of experience using Windows Windows Office MS Outlook Chrome and Internet Explorer.
- Basic webbased application skills including Internet navigation and search experience on a computer.
The Offer:
- Can earn up to RM3550.
- Performance Related Allowance on a quarterly basis.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
