Executive Technical Support Myanmar Burmese
Executive Technical Support Myanmar Burmese
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Not Disclosed
Salary Not Disclosed
Job Description
Job Brief:
Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
Determine the problem and provide a technical resolution within the contact or by dispatching for service.
Resolve the cases from end to end make follow up and regularly update the customers on the case progress
Always strive to meet and exceed customers needs and expectations.
Stay abreast of new process and product release by reading updates studying product descriptions and participating in team meetings trainings forums and discussions.
Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Demonstrate the required maturity to work from home/remotely under minimum supervision.
Expected to meet the Key Performance Indicators (KPI).
Responsibilities:
Diploma Degree or an equivalent professional qualification
Burmese language to Speak Read and Write.
Fresh graduate with good English communication skills and personal/working experience in handling computers/laptops or technical issues.
Understanding of desktop laptop and tablets hardware and technology.
Technical knowledge with problem solving and troubleshooting skills.
Technical knowledge on Microsoft Operating Systems & Office Suites
Excellent customer service skills and professionalism in spoken and written Burmese& English languages.
Salary Package:
- Attractive Salary (RM3000 RM4000)
- Performance related allowance on a quarterly basis for confirmed staff
- Annual Leave 15 days
- Medical Leave 14 days
- Medical & Hospitalization coverage
Employment Type
Full Time
