Customer Experience Specialist Jobs in Cairo

Roles and responsibilities As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and More...

Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies.

Conducting client discovery calls with sales representatives. Meeting with clients to discuss their hardware and software needs. Strategizing with the sales team to create customized solutions. Drafting and delivering presentations on targeted products. Designing and installing More...

Act as a front-line interface with customers of Vodafone Egypt in English. Role involves responding to customers over the phone and resolving their inquiries. Maintaining the customer experience and providing the best image of the company

Roles and responsibilities Act as the main point of contact between clients and internal teams, coordinating service requests, resolving issues, and ensuring seamless service delivery. Build and maintain strong relationships with residential and business clients, ensuring high lev More...

Roles and responsibilities Customer Support: Communicate with customers primarily via email, chat, and phone in a professional and friendly manner to provide assistance, resolve issues, and answer inquiries related to our jewelry products, orders, shipping, returns, and general websi More...

Oracle SQL Developer: A popular tool for database development and management Oracle Enterprise Manager: For comprehensive database management and monitoring Oracle Data Integrator (ODI): For data integration and ETL processes. Oracle Cloud Infrastructure (OCI): Leveraging cloud s More...

Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analy More...

Supervising the Customer Service staff on their daily responsibilities. Following up on received complaints & corresponding to sender. Ensures adherence to GUC policies & values through monitoring and coaching staff. Communicating with other departments to facilitate probl More...

Telehealth, fully remote Therapist / Counselor opportunity for part-time or full-time. Bonus OfferedLicensed Therapist / Counselor Details:100% remote workHigh volume of regular client referralsTherapy focused model with zero administrative work5-40 hrs per week - You decide your sche More...

Manage and supervise a team of customer service representatives. Develop and implement customer service policies and procedures. Monitor and evaluate customer service performance metrics. Handle escalated customer complaints and resolve issues effectively. Collaborate with other More...

Roles and responsibilities Customer Interaction Customer Support: Provide assistance to customers through various channels (phone, email, chat, social media) to address inquiries and concerns. Active Listening: Engage with customers by listening carefully to their needs and provi More...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo More...

● Suggest and modify suitable travel options that best suit the client’s needs. ● Engage in direct communication with the client through email, chat, and/or phone calls. ● Support our B2B customers in their business travels. ● Liaise with suppliers and partners to resolve boo More...

- Respond to customer inquiries via email and chat in fluent English. - Provide accurate, valid, and complete information using the appropriate methods and tools. - Resolve customer complaints and provide suitable solutions and alternatives within the established time limits. - Follow More...

Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & More...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so More...

Roles and responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our More...

Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with More...

Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities. Answering questions or inquiries that the customer needs to know. Providing high-quality service that meets all customer needs and enhances their level of satisfa More...