Tafaseel BPO

Strategic Leadership: Develop and implement the country strategy in line with overall business objectives and market dynamics. Operational Management: Oversee day-to-day operations to ensure efficiency and effectiveness in service delivery and product offerings. Business Development More...

1. Website Analysis: Conduct thorough site analysis and identify current problems holding back site performance on search engines. 2. Keyword Research: Research and implement effective keyword strategies to increase site traffic. 3. SEO Strategies and Tactics: Develop and impleme More...

Network: -Design and implement robust network infrastructure, including switches, routers, firewalls, and wireless systems. -Configure and maintain network devices to ensure optimal performance and availability. -Troubleshoot and resolve network-related issues, identifying and address More...

1. Data Collection and Management: Collect, integrate, and manage data from various sources, including market research, social media, and customer databases, to ensure a comprehensive analysis platform. 2. Analytical Reporting: Develop and present regular reports to the marketing More...

Content Creation: Develop original content in Arabic that engages the target audience, including articles, blog posts, social media posts, and marketing campaigns. Research and Development: Conduct thorough research on industry-related topics to develop innovative content ideas. C More...

1. Content Moderation: Monitor user-generated content on social media platforms, ensuring that it aligns with the company’s guidelines and values. Take appropriate action on content that violates policies, including editing, deleting, or escalating. 2. Engagement and Respons More...

- Respond to inbound customer contacts via email, chat, or other communication channels in a courteous and professional manner - Actively listen to customers, understand their needs, and provide accurate, relevant, and personalized solutions - Efficiently navigate the organization&#39 More...

Team Management: Recruit, train, and develop a team of customer service representatives. Manage their performance, provide coaching and feedback, and create opportunities for professional growth. Operations Management: Oversee the contact center's daily operations, including sc More...

Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.) Provide timely and accurate information to customers, addressing their needs and concerns effectively Troubleshoot and resolve customer issues in More...

Roles and responsibilities The WFM Agent is responsible for supporting the efficient operation of the BPO by managing scheduling, real-time monitoring, and performance analysis. This role ensures that staffing levels meet business needs while maintaining service quality and productiv More...