Tafaseel BPO

- Respond to inbound customer contacts via email, chat, or other communication channels in a courteous and professional manner - Actively listen to customers, understand their needs, and provide accurate, relevant, and personalized solutions - Efficiently navigate the organization&#39 المزيد...

Team Management: Recruit, train, and develop a team of customer service representatives. Manage their performance, provide coaching and feedback, and create opportunities for professional growth. Operations Management: Oversee the contact center's daily operations, including sc المزيد...

الرد على استفسارات العملاء ومخاوفهم وشكاويهم عبر قنوات الاتصال المتعددة (الهاتف، البريد الإلكتروني، الدردشة، وسائل التواصل الاجتماعي، إلخ) توفير معلومات دقيقة وفي الوقت المناسب للعملاء، ومعالجة احتياجاتهم واهتماماتهم بشكل فعال استكشاف مشكلات العملاء وإصلاحها وحلها بطريقة احترافية و المزيد...

Roles and responsibilities The WFM Agent is responsible for supporting the efficient operation of the BPO by managing scheduling, real-time monitoring, and performance analysis. This role ensures that staffing levels meet business needs while maintaining service quality and productiv المزيد...

Roles and responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our المزيد...

Oversee the configuration, maintenance, and ongoing optimization of the organization's workforce management systems and tools Collaborate with the HR, operations, and IT teams to understand business requirements and translate them into effective WFM solutions Develop and maint المزيد...

Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes. Analyzing any internal requests for changes and consulting with management to deny or approve the proposed changes. Creating transitional plans and documen المزيد...

Strategic Leadership: Develop and implement the country strategy in line with overall business objectives and market dynamics. Operational Management: Oversee day-to-day operations to ensure efficiency and effectiveness in service delivery and product offerings. Business Development المزيد...

1. Data Collection and Management: Collect, integrate, and manage data from various sources, including market research, social media, and customer databases, to ensure a comprehensive analysis platform. 2. Analytical Reporting: Develop and present regular reports to the marketing المزيد...

1. Content Moderation: Monitor user-generated content on social media platforms, ensuring that it aligns with the company’s guidelines and values. Take appropriate action on content that violates policies, including editing, deleting, or escalating. 2. Engagement and Respons المزيد...

Network: -Design and implement robust network infrastructure, including switches, routers, firewalls, and wireless systems. -Configure and maintain network devices to ensure optimal performance and availability. -Troubleshoot and resolve network-related issues, identifying and address المزيد...

1. Website Analysis: Conduct thorough site analysis and identify current problems holding back site performance on search engines. 2. Keyword Research: Research and implement effective keyword strategies to increase site traffic. 3. SEO Strategies and Tactics: Develop and impleme المزيد...

Content Creation: Develop original content in Arabic that engages the target audience, including articles, blog posts, social media posts, and marketing campaigns. Research and Development: Conduct thorough research on industry-related topics to develop innovative content ideas. C المزيد...