English Customer Service Representative Email and Chat

- Respond to customer inquiries via email and chat in fluent English.
- Provide accurate, valid, and complete information using the appropriate methods and tools.
- Resolve customer complaints and provide suitable solutions and alternatives within the established time limits.
- Follow up to ensure resolution and customer satisfaction.
- Maintain detailed records of customer interactions, process customer accounts, and manage documentation.
- Communicate and coordinate with colleagues as necessary.
- Continuously strive to improve the customer experience by identifying and addressing customer needs.