Center Quality Manager Jobs in Egypt

Monitor end to end elements of the consumer journey, including calls & emails, etc. Assist in enhancing quality across the accounts and provide stable performance to customers. Assessing end-user interactions using a QA tool (scorecard, etc.). Recommending solutions & acti More...

Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines Conduct team briefings on performance, Qualitative inputs, Process updates, top e More...

Knowledge and Experience of Travel Industry Exceptional listening and analytical skills Understanding on Quality tools Ability and willingness to work 24X7 (including night shifts) Excellent written and verbal communication skills Demonstrated ability to work well in a team envir More...

Ensure quality team is meeting KPIs. Spearhead new content & learning and development material required for the team. Recommend knowledge base enhancements based on quality feedback. Coach and mentor CX Representatives based on quality feedback. Build and maintain one sourc More...

Telehealth, fully remote Therapist / Counselor opportunity for part-time or full-time. Bonus OfferedLicensed Therapist / Counselor Details:100% remote workHigh volume of regular client referralsTherapy focused model with zero administrative work5-40 hrs per week - You decide your sche More...

Developing and implementing quality standards. Developing and implementing quality control systems. Monitoring and analyzing quality performance. Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met. Collaborating with ope More...

Dear applicant, we have a great opportunity! For our client - a rapidly growing provider of DNA sequencing services - We are looking for a Freelance Sales Manager to lead a consultancy project and drive the growth of our client's business. The ideal candidate should be able to create More...

Roles and responsibilities Manage and supervise lab trail preparation, reporting results, and technical communications Ensure all manufacturing process complies with IMS ISO standards (9001, 14001 & 45001). Lead RCA and implement effective CAPAs through FPFs, NCRs, deviations More...

We are a growing agency that helps businesses from different industries scale. Our team members are resultsdriven individuals who like to move fast get the job done and have fun doing it.We are looking for an experienced Call Center Trainer to oversee our call center agents: monitor s More...

Manage inbound and outbound calls in a timely manner. Analyze client requirements and offer the best possible solution or information. Explain all the essential details of the organization's products and services to captivate the customer's attention. Take the initiative More...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in activ More...

Roles and responsibilities This is a full-time on-site role for a Call Center Agent at Teleperformance in New Cairo for a new launching account. The Call Center Agent will be responsible for providing exceptional customer service, ensuring customer satisfaction, utilizing strong int More...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in activ More...

Handle inbound and outbound calls in a professional and courteous manner. - Assist customers with inquiries, concerns, and technical issues. - Provide accurate and detailed information about products, services, and promotions. - Troubleshoot and resolve customer complaints or escal More...

A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.At Al Ahly Momkn we foster a culture of inn More...

Previous work experience in an international airline environment / operation is a valuable advantage. Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory. Specialized skills required: Good Communication and Customer Service skills, any More...

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agen More...

Coordinate all new device installations in server room. Basic support in data center equipment installation. Perform Data Center security and provide data center system monitoring services. Support planned maintenance events system, backup processes and disaster recovery drills. More...

. Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets . Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines . Conduct team briefings on performance, Qualitative inputs, Process updates, t More...

Review and assess requirements, specifications, and technical design documents, providing timely feedback. Develop detailed, comprehensive, and well-structured test plans and test cases. Collaborate in refining Acceptance Criteria during Sprint Planning activities. More...