Quality Specialist
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Job Description
Knowledge and Experience of Travel Industry
Exceptional listening and analytical skills
Understanding on Quality tools
Ability and willingness to work 24X7 (including night shifts)
Excellent written and verbal communication skills
Demonstrated ability to work well in a team environment
Excellent written and verbal communication skills in German " C1 " & in English " B2 "
Organized and Methodical
Coach the associates and Team Leads on process knowledge and Team Management
Flexible for 24*7 environment
Minimum 1 year as a quality Experience
GDS Experience
MS Office Experience
JOB RESPONSIBILITY
Perform multiple activities like Side-By-Side, Live Monitoring, Quality sessions, coaching, Time and Motion, quality sessions, bottom quartile analysis, dip check etc.
Use quality monitoring data management system to compile and track performance of the assigned process.
Participate in customer and client listening programs to identify customer needs and expectations
Provide actionable data to various internal support groups as needed
Provide feedback to aligned team members
Employment Type
Full Time
