CX Quality Supervisor
Posted on :
25-07-2024
Employer Active
1 Vacancy
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Job Description
- Ensure quality team is meeting KPIs.
- Spearhead new content & learning and development material required for the team.
- Recommend knowledge base enhancements based on quality feedback.
- Coach and mentor CX Representatives based on quality feedback.
- Build and maintain one source of truth for all representative information.
- Handle any disputes over quality scores.
- Investigate escalated cases to determine what went wrong and how our processes can be improved.
- Generate weekly quality reports to be shared with CX leadership.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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