Center Quality Manager Jobs in Egypt

About Us: BayanTech is a leading professional language service provider specializing in certified highquality and innovative translation and localization solutions in over 260 languages. We are committed to excellence and customer satisfaction and were looking for a dedicated Quality More...

Roles and responsibilities **Job Description** Are you a motivated individual passionate about delivering top-notch customer service? Vodafone is looking for enthusiastic Call Center Representatives to join our dynamic team! This is an exciting opportunity for those who are eager to More...

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service i.Analyze performance metrics to identify areas for improvement and implement More...

Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers More...

RAYA Customer Experience (RAYA CX) is a leading provider of nextgeneration BPO and customer experience management services for Fortune 1000 companies across North America Europe the Middle East and Africa. Since 2001 RAYA CX has been delivering integrated business process outsourcing More...

Telehealth, fully remote Therapist / Counselor opportunity for part-time or full-time. Bonus OfferedLicensed Therapist / Counselor Details:100% remote workHigh volume of regular client referralsTherapy focused model with zero administrative work5-40 hrs per week - You decide your sche More...

Protecting company data by preventing the overheating of data center components. Running hardware diagnostics and replacing failing parts in a timely manner. Monitoring all network processes to ensure the smooth flow of data across the network. Collaborating with software and net More...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metric More...

Monitors and improves data quality across the organization Responsibilities: Defines standards for Data Quality (DQ), controls, metrics, etc. Monitors and reports on Data Quality across the organization Creates and updates the enterprise DQ Dashboard to identify gaps/issues. Ov More...

Preparing and implementing quality assurance policies and procedures. Performing routine inspections and quality tests. Identifying and resolving workflow and production issues. Ensuring that standards and safety regulations are observed. Addressing and discussing issues and propo More...

Review and assess requirements, specifications, and technical design documents, providing timely feedback. Develop detailed, comprehensive, and well-structured test plans and test cases. Collaborate in refining Acceptance Criteria during Sprint Planning activities. More...

Gaining an understanding of the client's needs and requirements and communicating them and the quality standards to the production teams. Devising ways to improve the manufacturing process to ensure higher-quality goods. Devising, improving, and reviewing new specifications an More...

Control, examine and reconcile the stock of the company and make sure of accuracy, completeness, conformance of Inventory report. Generate end of month COGS and generate the monthly inventories results within the set time frame. Ensure and follow up with the internal audit Dep. on t More...

Develop and review internal audit plan to ensure alignment with organizational goals and objectives. Continuously monitor the new BPM processes through process and system health-checks. Conduct audits, health-checks, and on-site project audits and oversee adherence to processes by More...

Needs to understand the project requirements, including the business goals and technical specifications. Raising issues and solving conflicts. Develops clean and efficient test cases to develop application quality using Microsoft Devops. Identifying test data needs in the early phase More...

Audit on GCS cases, follow up and ensure End to End resolution. Listen carefully to contact center calls and audit all info provided to customers. Monitor on customer service (cash team) on attending customers inquiries by fulfilling their requirements, solve their problems & More...

Meeting with the software/product designers to determine quality assurance parameters. Leading the QA team in designing QA test procedures. Overseeing the drafting of testing documents. Implementing testing procedures and overseeing the QA process. Troubleshooting quality issues More...

Developing and implementing quality control processes and procedures to ensure that products meet or exceed customer expectations and industry standards. Conduct quality audits and inspections to identify and address quality issues in a timely manner. Developing and maintaining qu More...

Review requirements, specifications and technical design documents to provide timely and meaningful feedback - Create detailed, comprehensive and well-structured test plans and test cases - Estimate, prioritize, plan and coordinate testing activities - Design, develop and execute aut More...

Performing statistical tests on large datasets to determine data quality and integrity. Evaluating system performance and design, as well as its effect on data quality. Collaborating with database developers to improve data collection and storage processes. Running data queries t More...