Contact center agent
Posted on :
25-03-2024
Employer Active
1 Vacancy
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Job Description
Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with inquiries, concerns, and technical issues.
- Provide accurate and detailed information about products, services, and promotions.
- Troubleshoot and resolve customer complaints or escalate them to the appropriate department.
- Maintain customer records and update relevant information in the computer system.
- Ensure customer satisfaction through active listening, empathy, and effective problem-solving.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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