drjobs Quality Auditor العربية

Quality Auditor

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Jobs by Experience drjobs

1 - 2 years

Job Location drjobs

Cairo - Egypt

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

• Monitor end to end elements of the consumer journey, including calls & emails, etc.
• Assist in enhancing quality across the accounts and provide stable performance to customers.
• Assessing end-user interactions using a QA tool (scorecard, etc.).
• Recommending solutions & actions regarding issues and providing feedback.
• Identifies compliance issues and ensures that the quality policy/program is understood & implemented.
• Supports new quality initiatives and continuous improvements.
• Identify areas requiring training and ensure gaps are filled.
• Improving the quality of service by implementing corrective actions & preparing failure analysis.
• Prepare the audit plan and ensure that it reaches the objectives.
• Escalates repeated defects to management.
• Developing and implementing quality control audit plans.
• Conduct calibration sessions for quality members & operations.
• Measure and report the effectiveness of training by administering tests and evaluations.
• Create and update call scenarios for new and existing accounts.
• Ensure the consistency of all quality monitors and follow up on calibration results.
• Providing QA reports to management.
• Preparing and presenting quality audit reports to the management.
• Documenting defects and recommendations for improvement.
• Audit on QA results per transaction & reports on a regular basis.
• Respect and apply company vision, mission, and values.
• Cooperate with the operations team to improve Quality Performance.
• Implement the COPC processes & standards.
• Performs miscellaneous job-related duties as assigned.

Employment Type

Full Time

Department / Functional Area

Administration

Key Skills

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.