Quality Assurance Specialist
Posted on :
18-12-2024
Employer Active
1 Vacancy
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Job Description
You will be responsible for monitoring and auditing our different client support channels (tickets, chats and calls).
Providing the necessary coaching for both our current team members and the new hires.
Data Analysis, you will be responsible for analyzing the client support performance data to provide outcomes, insights and findings to uplift and improve the performance of our team.
Curate, update and communicate our knowledge base .
Occasionally deliver training programs to our new hires.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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