Editorial Services Jobs in Kuala Lumpur

Open Position: Specialist Health and Hospitalization (Financial Services Company) A Financial Services Company is currently hiring Specialist Health & Hospitalization to join the team and be based in the Kuala Lumpur office. Key responsibilities include:Must hold a Diploma in any More...

Open Position: Manager Customer Service & Support (IT Servicesbased Company) An IT Servicesbased Company is currently hiring Manager Customer Service & Support to join them in the Kuala Lumpur office. You will be leading the Customer Service and Support team to manage the exte More...

The position will require you to support the contact centre via telephone calls and emails in spoken and written Mandarin English and Bahasa Malaysia.Responsibilities of the Role:Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when requir More...

Job Brief:Reviewing resolved incident tickets to ensure all necessary information is updated and accurate.Leading driving and managing internal and external stakeholders including outsourced vendors topromptly resolve incidents and requests within the contracted Service Level Agreemen More...

The Responsibilities of the Role:Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate More...

Job Description:BI Dashboard & Reporting Development:Design develop and maintain interactive dashboards and reports in Power BI that provide insights into sales inventory marketing performance and other key business metrics.Use Power BI to integrate data from various sources including More...

Job Brief:This department plays a crucial role in maintaining the companys competitive edge and ensuring its longterm growth and sustainability.Responsibilities:Junior Software Engineer The ideal candidate will have a passion for coding a desire to learn new technologies and the abili More...

Job Summary:To Lead Supervise coach and manage the Executive Technical Support team to ensure that both Call Centre operational targets (KPIs) and service levels are achieved.Review Workflows & process procedures (SOPs); to close Service gaps to ensure Call Centre productivityTo maint More...

IT Development Associate SpecialistTheIT Development Associate Specialist is part of Online IT team who is responsible for taking on the development of the eCommerce and eService related business requirements to support B2C and B2B use cases. We are looking for both frondend web and b More...

Level 2 Technical Customer Service Representative provides advanced technical support resolves complex issues handles escalated cases and ensures customer satisfaction.Responsibilities of the Role:Advanced Technical Support: Diagnose and resolve complex hardware software and network i More...

LEADING BRAND IN COMPUTERS.The Position:The Executive Technical Support will be required to manage incoming calls and emails pertaining to PCs Laptops and related products and services.The position will require you to support the contact centre in spoken and written English and Thai.T More...

Job Summary:The monitoring support is responsible for the proactive monitoring of 24x7 service orders and acting as a control tower coordinating service deliveries with various internal service teams including Service Delivery Manager Technical Support Technical Account Managers Part More...

Responsibilities: Develop detailed comprehensive and wellstructured test plans and test cases. Play the role QA Engineer: Design develop and execute automated test cases using Puppeteer framework or any other similar tools. Identify and report issues found in a detailed manner then ve More...

Job Description:Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.Escalate intricate issues or complaints to higherlevel support or supervisors as needed.Develop and retain a profound understanding of the companys products ser More...

Responsibilities of the Role:Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/ laptop/ tablet/ other related devices).Determine the problem and provide a technical resolution within the contact or by di More...

IT Development Associate SpecialistTheIT Development Associate Specialist is part of Online IT team who is responsible for taking on the development of the eCommerce and eService related business requirements to support B2C and B2B use cases. We are looking for both frondend web and b More...

Job Brief:Support Service Delivery Manager (SDM) in analyzing root cause for exceptional incidents and performance issues define corresponding action and executing and tracking actions to drive for performance improvement.Prepare regular reporting and analysis (daily weekly and monthl More...

The Responsibilities of the Role:Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate More...

Responsibilities of the Role:Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues.Troubleshooting to identify hardware or software products that are defective.Advice & educates customers through combination of exper More...

Responsibilities of the Role:Responsible for collaborating with operations and IT teams to ensure reliable services by designing solution architectures. This includes developing ICT blueprints and defining enterprise infrastructure data and solution architectures to align IT systems w More...