Manager Customer Service Support IT Services-based Company
Manager Customer Service Support IT Services-based Company
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Open Position: Manager Customer Service & Support (IT Servicesbased Company)
An IT Servicesbased Company is currently hiring Manager Customer Service & Support to join them in the Kuala Lumpur office. You will be leading the Customer Service and Support team to manage the external customers located within the SEA regions.
Key responsibilities include:
Ensure resources available to run the Customer Service & service desk operations with good duty roster and work scheduling process
Develop and execute shortterm and longterm strategies for IT service management that align with industry standards and best practices to ensure customer s satisfaction
Develop a combination of qualitative and quantitative service performance and customer satisfaction metrics based on key performance indicators
Continuously drive service improvement and optimize resources to deliver the best possible value to the customers
Coordinate resolution of complex issues that involve multiple technical resources as well as facilitating customer communications during service interruptions/outages
Monitor tickets request incident and etc with good experience using JIRA or another similar platform
Good communication and stakeholder management skills
If you are interested please send your CV to for a confidential discussion.
Please take note that only shortlisted candidates will be notified
#Manager #IT #CustomerService #Support #candidates #CV #jobseekers #career #operations #btcrecruitment #btcmalaysia
Software Developer (C#.NET), Global Software a, Technical Project Manager, Software Application (MNC IT Company), TA Partner, Tech Sector (Technology-Driven Company)
Education
Network architect, Manager, IT Data Governance & Migration (Reputable Company), Account Manager, IT (Technology Solution Provider), Salesforce Developer (IT MNC Organisation), Business & IT Operations, Lead (Reputable Technology-based Provider Company), Network Manager, Operations (IT Service Provider Company), TA Partner, Tech Sector (Technology-Driven Company)
Employment Type
Full Time
