Executive - Technical Support L2 Mandarin
Executive - Technical Support L2 Mandarin
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Not Disclosed
Salary Not Disclosed
Job Description
The position will require you to support the contact centre via telephone calls and emails in spoken and written Mandarin English and Bahasa Malaysia.
Responsibilities of the Role:
- Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
- Escalate intricate issues or complaints to higherlevel support or supervisors as needed.
- Develop and retain a profound understanding of the companys products services and policies.
- Aid customers in product usage and troubleshoot any related issues.
- Accurately document customer interactions in the companys database or CRM system.
- Uphold highquality service standards to ensure and enhance customer satisfaction.
- Good knowledge of operating systems and relevant hard or software.
Requirements for the Role:
- Must be able to speak read and write in Mandarin.
- Minimum Degree in IT or Hardware.
- Preferably 1 year ofexperience in call center industry.
- Working experience in any technicalrelated field is an added advantage.
- Possessing knowledge of WiFi Routers Software & Hardware along with troubleshooting skill is a significant advantage.
- Possess initiative and ability to work independently and as a team.
- Ability to work in a challenging environment.
- This position is shift basis.
- The office is atMenara TA One Kuala Lumpur.
Benefit:
- Basic salary up to RM 4000.
- Performance Related bonus on a quarterly basis for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
We will be conductingFace to Face interviews during this period.
Monday Friday
10.00am to 5:00pm
Alternatively candidates with the above qualifications and qualities are welcome to submit your application.
Employment Type
Contract
