Service Quality Jobs in Aurora

As the Customer Service Quality Lead / Quality & Knowledge Specialist you are responsible for the quality & knowledge management for your markets. You are responsible for collaboration with both inhouse and outsourced operations maintaining and increasing CS global quality. We More...

Quality Analyst in this role get to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and More...

Quality Analyst in this role get to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and More...

Quality Analyst in this role get to:Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.Keep managem More...

Quality Analyst in this role gets to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues an More...

Job Summary: Responsible for ensuring that products and services meet the established standards set by the company. Duties include maintaining strong overall quality control of products made by the company adhering to reliability performance and customer expectation. This position re More...

This is a remote position. Fulltime (40 hours a week) Monday Friday 9AM 6PM (includes 1 hrunpaid break) EST Job DescriptionWe re on the hunt for a detailoriented and analytical QA and Compliance Analyst to join our client s dynamic team. In this critical role you More...

Shape the Future of IT Quality with Us: Join a Team That Values You!At Emapta we believe that our people are our greatest asset. As a leading outsourcing services provider we connect skilled professionals with global opportunities all while ensuring you stay rooted in your home countr More...

Responsibilities: Responsible for Service Delivery Quality (Quality Control Quality Assurance and Quality Improvement) for all operations in the PhilippinesHelp address client complaints related to quality of serviceHelp oversee quality framework development for new operationsParticip More...

Requirements: Minimum of 6 years experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services setupAt least 3 years of people management background. (Supervisory/Managerial support)Effective communication skills. Can drive discussions with seale More...

Collecting and Interpreting Data; Conducting System/Process Audits; Spearhead Issue Resolution; Preparing Reports.Primary Duties and Responsibilities:Interprets data analyze results using statistical techniques paying particular attention to trends and patterns that could be valuable More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality complianceLeads significant process improvement projectsTrain / mentor personnel from other functions on quality tools More...

Collecting and Interpreting Data; Conducting System/Process Audits; Spearhead Issue Resolution; Preparing Reports.Primary Duties and Responsibilities:Interprets data analyze results using statistical techniques paying particular attention to trends and patterns that could be valuable More...

Requirements:Must be amendable to work onsiteMust have a minimum of 1 year experience as Quality Analyst in BPO IndustryGood communication skillsGood knowledge in Quality ToolsPrefer insurance account experienceMinimum of 2 years undergraduateResponsibilities:Monitoring of transaction More...

High performance delivery on all quality parameters.Audit chats/email interactions on product/process Communication and soft skills parameters.Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.Data anal More...

As a Service Delivery Managerr you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: KEY RESPONSIBILITIES:Establish and maintain communication with clients and/or team members; understand th More...

About the Job Location: MakatiCorporate Title: Junor Officer to Senior Assistant ManagerWork Arrangement: Onsite Our Customer Service Team is looking for experienced professionals to join us in Makati in the role of Quality Assurance Officer. In this role you will improve custome More...

Job Title: Quality Assurance (QA) ManagerAccount: TravelType of Support: VoiceWork Setup: Onsite at Central Bloc 18th Floor Central Bloc Cebu IT ParkWork Shift: ShiftingSalary: Up to 68k packageStart Date: ASAPHeadcount: 1 Job Summary:We are seeking an experienced Quality Assurance ( More...

In the Manager AP Service Delivery role you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes contributing to the financial health and success of our organization. This leadership position offers a dynamic and fastpaced enviro More...