Quality Analyst
Quality Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Quality Analyst in this role gets to:
Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
Keep management updated: Relay important information in the form of timely and accurate reports.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Qualifications :
Qualifications External
Our most successful candidate will have:
- Minimum 24 months of healthcare/workers comp experience managing customerfacing accounts preferably managing processes such as intake scheduling credentialing medical bill reviews.
- Six months experience in process transformation/quality (prior exp in care management will be an added advantage)
- Ability to work in MS Office and in a fastpaced environment
- Proactive ability in developing trust and professional rapport with employees and team members; work as a teamplayer
- Strong analytical skills be able to interpret data identify trends and make suggestions for improvements
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
