Quality Assurance Manager
Quality Assurance Manager
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1 Vacancy
Job Description
Job Title: Quality Assurance (QA) Manager
Account: Travel
Type of Support: Voice
Work Setup: Onsite at Central Bloc 18th Floor Central Bloc Cebu IT Park
Work Shift: Shifting
Salary: Up to 68k package
Start Date: ASAP
Headcount: 1
Job Summary:
We are seeking an experienced Quality Assurance (QA) Manager to lead and manage the quality assurance team for our travel account. The ideal candidate will have a strong background in quality control performance analysis and process improvement within the travel or telecommunications (Telco) industry. The QA Manager will be responsible for ensuring highquality customer interactions compliance with company standards and continuous improvement of service delivery.
Key Responsibilities:
- Develop implement and oversee quality assurance policies and procedures for the travel account.
- Monitor and evaluate customer interactions to ensure adherence to quality standards.
- Lead and manage a team of QA analysts providing training coaching and performance feedback.
- Analyze QA metrics and provide insights to enhance customer experience and operational efficiency.
- Collaborate with operations training and client teams to address quality gaps and drive process improvements.
- Conduct regular audits and calibrations to maintain consistency in quality evaluations.
- Stay updated with industry trends and best practices to continuously enhance QA processes.
- Handle escalations and provide recommendations for issue resolution.
- Ensure compliance with company policies procedures and regulatory requirements.
Qualifications & Requirements:
- 34 years of experience as a QA Manager in a travel account or telecommunications (Telco) industry.
- At least a 2ndyear college completion or a college graduate.
- Strong knowledge of QA methodologies call monitoring and customer service best practices.
- Excellent leadership coaching and people management skills.
- Strong analytical and problemsolving abilities with attention to detail.
- Proficiency in data analysis and reporting tools.
- Ability to work in a fastpaced shifting work environment.
- Exceptional communication and interpersonal skills.
Qualified Candidates should send CV to
Job Title: Quality Assurance (QA) Manager
Account: Travel
Type of Support: Voice
Work Setup: Onsite at Central Bloc 18th Floor Central Bloc Cebu IT Park
Work Shift: Shifting
Salary: Up to 68k package
Start Date: ASAP
Headcount: 1
Job Summary:
We are seeking an experienced Quality Assurance (QA) Manager to lead and manage the quality assurance team for our travel account. The ideal candidate will have a strong background in quality control performance analysis and process improvement within the travel or telecommunications (Telco) industry. The QA Manager will be responsible for ensuring highquality customer interactions compliance with company standards and continuous improvement of service delivery.
Key Responsibilities:
- Develop implement and oversee quality assurance policies and procedures for the travel account.
- Monitor and evaluate customer interactions to ensure adherence to quality standards.
- Lead and manage a team of QA analysts providing training coaching and performance feedback.
- Analyze QA metrics and provide insights to enhance customer experience and operational efficiency.
- Collaborate with operations training and client teams to address quality gaps and drive process improvements.
- Conduct regular audits and calibrations to maintain consistency in quality evaluations.
- Stay updated with industry trends and best practices to continuously enhance QA processes.
- Handle escalations and provide recommendations for issue resolution.
- Ensure compliance with company policies procedures and regulatory requirements.
Qualifications & Requirements:
- 34 years of experience as a QA Manager in a travel account or telecommunications (Telco) industry.
- At least a 2ndyear college completion or a college graduate.
- Strong knowledge of QA methodologies call monitoring and customer service best practices.
- Excellent leadership coaching and people management skills.
- Strong analytical and problemsolving abilities with attention to detail.
- Proficiency in data analysis and reporting tools.
- Ability to work in a fastpaced shifting work environment.
- Exceptional communication and interpersonal skills.
Employment Type
Full Time
