Manager APTE Service Delivery
Manager APTE Service Delivery
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1 Vacancy
Job Description
In the Manager AP Service Delivery role you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes contributing to the financial health and success of our organization. This leadership position offers a dynamic and fastpaced environment where you can drive excellence in service delivery. We seek a candidate who is adaptable resultsoriented and capable of driving improvements in service quality and delivery processes.
Responsibilities:
- Lead and mentor a team of associates and specialists providing guidance and support to ensure productivity and accuracy in invoice and all related documentation processing and record keeping
- Set clear performance expectations and provide regular feedback
- Ensure compliance with company policies accounting standards and legal requirement
- Stay updated on changes in regulations and implement necessary adjustments
- Identify opportunities for process improvement and efficiency
- Propose and implement best practices to enhance departmental operation
- Establish and maintain strong relationships with stakeholders
- Serve as the point of contact for issues within the function
- Support internal and external audits
- Identify areas for improvement in service quality and efficiency provide inputs that will drive processrelated investment decisions and implementation
- Identify and mitigate risks that could impact service deliver develop contingency plans
- Generate regular reports and maintain accurate records of service delivery activities and performance metrics
- Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly Quarterly Business Review...etc)
- Allocate and manage resources ensure that the team is adequately trained and resourced
- Ad hoc tasks assigned from time to time
Qualifications :
- 5 years of relevant accounting and AP experience with a degree in Accounting Business Administration or Finance
- Proven experience in service delivery or a related field with a track record of success in managing teams and meeting SLAs
- Direct experience within a multinational environment with a complex regional/country environment.
- Processoriented with an understanding of both financial and operational controls.
- Strong analytical skills and who can foresee upstream and downstream impacts.
- Strong leadership and communication skills
- Excellent problemsolving and analytical abilities.
- Handson experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
- Strong communication skills with the ability to bridge language barriers you must be able to work collaboratively with a diverse group of people
- Comfortable working in a fastpaced environment with tight deadlines.
Additional Information :
What we offer:
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food health and dental insurance and learning and development opportunities!
foodpanda is operated by Delivery Hero Group (DH Group) the worlds leading local delivery platform operating in 70 markets across Asia Europe Latin America the Middle East and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40000 people globally. Additionally Delivery Hero is pioneering quick commerce the next generation of ecommerce aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin Germany Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
