Customer Service Specialist - E-commerce ZR19041JOB
Customer Service Specialist - E-commerce ZR19041JOB
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Job Description
This is a remote position.
Role Name: Customer Service Specialist
- Fulltime flexible hours during business hours EST
Client Timezone: EST
Join a pioneering solar technology company that s been revolutionizing sustainable living for over a decade. Our client is at the forefront of developing innovative solarpowered devices making clean energy accessible and practical for everyday use. As a rapidly growing ecommerce business they re committed to exceptional customer service and are seeking passionate individuals to join their dynamic team.
Embark on an exciting journey as a Customer Service Specialist with a leading solar technology innovator. In this multifaceted role you ll be the vital link between cuttingedge sustainable products and a diverse global customer base. You ll navigate a variety of platforms from Zendesk to social media ensuring topnotch customer experiences at every touchpoint. This position offers a unique blend of technical knowledge and interpersonal skills allowing you to grow your expertise in both customer service and sustainable technology. If you re passionate about making a positive impact on the environment while delivering exceptional customer care this role is your gateway to a rewarding career in the green tech industry.
- Champion customer satisfaction by skillfully managing inquiries through Zendesk addressing everything from order status to product information with expertise and enthusiasm
- Drive ecommerce success by efficiently processing and managing orders via Shopify ensuring smooth transactions and timely fulfillment
- Engage with our vibrant community across social media platforms including YouTube Instagram and TikTok fostering meaningful connections and addressing customer feedback
- Provide warm professional assistance through our Grasshopper phone system being the friendly voice that customers trust and rely on
- Contribute to our Amazon presence by handling related tasks expanding your ecommerce knowledge
- Demonstrate your ability to juggle multiple priorities seamlessly ensuring no customer query goes unanswered
- Continuously enhance our customer experience by identifying areas for improvement and suggesting innovative solutions
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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Employment Type
Full Time
