Customer Care Representative Seasonal Jobs in iScale Solutions in Makati - Philippines

Customer Care Representative Seasonal

IScale Solutions

Posted on : 09-01-2025

Employer Active

1 Vacancy

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Jobs by Experience

1-3years

Job Location

Makati - Philippines

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 09-01-2025

Job Description

Responsibilities:

Respond to incoming calls emails and chat inquiries from customers and give them the right

answers and directions

Give accurate direction and support to team leaders to facilitate successful completion of

organization s targets and performance goals

Carefully identify problems that might arise from operations with the use of ethical procedures

and professional judgment

Make use of proven business techniques in the identification of lapses and loop holes in the

organization s customer service department and recommend better strategies that will yield

better results

Use expertise to build strong healthy relationships with clients convince them of all benefits of

doing business with the organization and create an open and accessible communication rout for

free flow of information

Intimate employees with the rules and regulations of the organization in order to enable them

work in accordance with acceptable standards as this will affect their level of productivity and

performance

Liaise with other trainers/training departments to ensure that employees are very

knowledgeable about work ethics and latest trends obtainable in the business market to obtain

better results

Serves as mediator between customers and clients in cases of disputes which may arise during

business transactions and also mediate between employees and employers to ensure that the

interests of both parties are dully protected.

Requirements

Requirements:

1 2 years experience Customer Service / Technical Support

Meet or exceed all performance metrics

Possess pleasant phone voice and strong communication skills.

Schedule must have flexibility to work evenings and holidays as required

Must be able to multitask and prioritize as required. Ability to handle multiple projects/tasks at

a time.

Understand foundational levels of computers and technology internet email

Excellent oral and written communications skills particularly in a phone or email context

Experience working in a contact center metrics driven environment

Ability to operate under tight pressure

Benefits

Attendance Incentive

Nice to have requirements: Previous 1-2 years Customer Service experience Experience working in a high call volume/metric driven environment Strong communications skills Pleasant phone voice with a clear understandable tone Ability to multitask. Responding to chat lines and customer calls along with the ability to navigate our customer service system.Inter mediate computer skills and experience in Microsoft office products Typing speed of 40+WPM Previous experience with CRM platform (SalesForce preferred)

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

IScale Solutions

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Customer Care Representative Seasonal

IScale Solutions

Job Description

Requirements

Benefits

Employment Type

Company Industry

Key Skills

About Company

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