Quality Manager
Quality Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
- Leads significant process improvement projects
- Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
- Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
- Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
- Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
Qualifications:
- Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 79 years of experience
- Excellent working knowledge of MS Office MS Excel Power Point Word Doc Outlook
- Process Mapping/Value Stream Mapping
- Knowledge of calls recording system and its usage (NICE Witness etc) preferred
- Preferably knowledge of industry domain being aligned to Insurance
- Knowledge of quality systems (ISO COPC) preferable
- Graduate in any stream
Employment Type
Full Time
