Quality Director
Quality Director
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Responsible for Service Delivery Quality (Quality Control Quality Assurance and Quality Improvement) for all operations in the Philippines
- Help address client complaints related to quality of service
- Help oversee quality framework development for new operations
- Participate in SLA baselining and signoff exercises
- Is responsible for overseeing internal and external quality audits for the organization (ISO 9001 & SSAE 18)
- Conduct new transition health checks
- Responsible for driving org level quality initiatives such as quality trainings performance improvement projects governance audits etc.
Requirements:
- Candidate must possess at least a Bachelors/College Degree Others or equivalent.
- Overall work experience: 15 years minimum
- BPO Experience: 10 years minimum
- Quality Experience: 10 years minimum
- Applicants must be willing to work in BGC on a midshift schedule
- Six Sigma Blackbelt Certification Required
- Greenbelt Certified with Blackbelt Training also accepted
- Preferable but not required ISO 9001 exposure COPC exposure
Competencies/ Skills Required:
- Quality methodologies in BPO
- Six Sigma Blackbelt trained/certified
- Excellent client management and presentation skills
- Good communication skills
Benefits:
- HMO for Employee and 2 Free Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
Employment Type
Full Time
