Quality Manager
Quality Manager
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1 Vacancy
Job Description
Requirements:
- Minimum of 6 years experience/exposure in Quality with at least 8 years of overall experience in BPO or Shared Services setup
- At least 3 years of people management background. (Supervisory/Managerial support)
- Effective communication skills. Can drive discussions with sealevel executives.
- Certified Six Sigma Green Belt/Lean certification and/or ISO (QMS ISO 900) is required.
- Amenable to work in shifting schedule based in BGC Taguig.
Responsibilities:
- Process Management Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them
- Process Control & Verification Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality measurement methods and ensure scores are improved.
- Client Management Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints conduct root cause analysis take corrective actions.
- Process Institutionalization Conduct engagement specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs
- Change Management Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time.
Employment Type
Full Time
