Assistant Manager - Quality
Assistant Manager - Quality
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1 Vacancy
Job Description
Responsibilities:
- Process Management Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them
- Process Control & Verification Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality measurement methods and ensure scores are improved.
- Client Management Relationship Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints conduct root cause analysis take corrective actions.
- Process Institutionalization Conduct engagement specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs
- Change Management Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time
- Process Excellence Drive Top down and bottoms up ideation to identify improvement opportunities in the account to meet the productivity improvement targets. Analyze the opportunities by demonstrating strong process knowledge understanding of client business scenario understanding of constraints in implementation etc. Lead small / medium size projects perform project management activities. Able to estimate the benefits of transformation projects and present it to Finance / clients for sign off
Qualifications:
- Bachelors degree graduate any field.
- Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
- Excellent interpersonal communication and analytical skills.
- Six Sigma Green Belt Lean certification and/or ISO is required.
- Ability to multitask in a fast pace environment and must be willing to work on shifting schedules and be assigned in Alabang.
Employment Type
Full Time
