Service Delivery Manager
Service Delivery Manager
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1 Vacancy
Job Description
As a Service Delivery Managerr you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
KEY RESPONSIBILITIES:
- Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations.
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
- Identify the training needs that will equip the staff with fundamental skills and knowledge.
- Have a thorough understanding of the various system tools and operational procedures utilized within the program.
- Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
- Conduct all defined and required process compliance and adherence to all team members partners and thirdparty providers.
Qualifications :
MINIMUM QUALIFICATIONS:
- Earned a bachelors Degree in any field. (preferred but not required)
- At least 6 years of work experience in the same industry with 34 yrs. of management experience.
- Must have experience handling (Customer Service/Technical Support/Sales accounts/Telco).
- Excellent working knowledge on Microsoft Office applications .
- Ability to efficiently manage time and keep track of multiple schedules meetings and initiatives
- Strong analytical skills .
- Demonstrated leadership skills .
- Must be willing to report on a graveyard/shifting schedules.
- Experience of managing direct or matrix project managers technical resources with span of 100 FTEs.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
