Customer Care Jobs in Nairobi

Job Title: Customer Experience Team Leader Back Office Operations Primary Reporting: Manager Customer Support and OperationsSecondary Reporting: Director Customer ExperienceDepartment:Transformation & Performance Customer ExperienceLeadership Level:Leader of IndividualsJob More...

AMI is looking for an ambitious and talented Customer Growth Specialist to be based in Kenya on a permanent basis. The main function of the Sourcing Specialist is to drive sales and recruitment for AMI s business development programs implementing and contributing to strategy for rec More...

ApproachBook meeting (online or Physical) and build relationship with the clientVisit on ground to understand the needs of the clientIf needed meet the users and deep dive to understand the root of the problemSolution: Come up with a winwin solution for all.Feedback and communication More...

Our client is a leading conversational chatbased platform designed for businesses aiming to capitalize on the widespread popularity of WhatsApp. Their innovative platform empowers organizations to connect with their customers effectively leveraging WhatsApp to drive revenue growth and More...

Monthly checkins with the clients to check progress and ensure they aresatisfied.Build trust and act as a point of contact for complaints and escalate issues asappropriate.Collaborating with the internal teams to address client needs.Setting up new clients and delivering system traini More...

Job Title: Customer Experience Advisor Primary Reporting: Customer Experience Team LeaderSecondary Reporting: Manager Customer Support & OperationsDepartment:Transformation & Performance Customer ExperienceLeadership Level:Individual ContributorJob summary/ Job purpose/ Ro More...

This is a remote position. We are looking for a Asst. Customer Support Manager to deliver topnotch customer support and spread this concept throughout the company. The objective is to maintain the departments profitability and efficiency while raising customer happiness loyalty More...

Objective: Ensure the Business Unit meets its budget targets and maintains high levels of customer satisfaction.Key Responsibilities:1.P&L and Service Quality: Achieve budget goals for Warehousing Corridor & Projects; develop business growth and new client acquisition; oversee More...

Role Purpose:The purpose of the role is to identify new business opportunities through developing existing and new business accounts.Key and Responsibilities:Responsible for maintaining developing and growing existing customers through increased volume and margins whilst at all times More...

Our clients Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations providing their clients with the ability to keep up with the everchanging digital world by implementing Microsofts M365 Azure Mi More...

Job Summary:The role involves identifying and securing Chinese companies in EAREG countries for our client s key sectors such as Supply Chain Management Contract Logistics and Freight Forwarding. It includes mapping target companies leading meetings ensuring effective use of CRM too More...

Title: Quality Analyst Location: KenyaPURPOSE OF THIS ROLETo monitor and evaluate customer interactions in all touchpoints for quality assurance purpose.KEY ACCOUNTABILITIES & CONTACTSKey Performance ObjectivesOperations DeliveryTasks1. Monitor and evaluate interactions at all tou More...

Provides direct professional nursing care to a specified population of patients in an inpatient or an outpatient setting according to area of specialty.Prepares equipment and assists physicians during examinations and treatments.Performs evaluation of new and existing patients to dete More...

AMI is seeking an ambitious and entrepreneurial Business Development Representative to support the rapid growth of our B2B training business by generating leads building a pipeline of prospective clients and assisting the Business Development team in achieving sales targets in Kenya a More...

Job Title: Business Digital Adoption Representative Intern Contract Duration: 3 MonthsJob Description: Promote the Business SelfService portal to attract new signups and drive engagement among existing clients including outreach through email and addressing any questions or concern More...

Job Title: Small and Medium Business Sales Representative Nairobi Level Entry LevelJOB DESCRIPTIONMaintain General Operations1. Act as the main link between the company and the customer.2. Engage with internal stakeholders whenever necessary (credit control and piracy team)3. Improv More...

Job Title: Key Account Manager Primary Reporting: Head of Corporate SalesDepartment: Corporate SalesLeadership Level:Individual ContributorJob summary/ Job purpose/ Role Intent:To develop and maintain excellent relations with new and existing Corporate customers resulting in increased More...

Small and Medium Business Executive (SMB) Location: NairobiYour roles:MAINTAINING GENERAL OPERATIONS Act as the main link between the company and the customer. Engage with internal stakeholders wherever necessary (credit control & piracy team) Improve our pipeline management oppor More...

Tour Consultant Become a Travel Expert and Explore the WorldAre you passionate about travel and have a knack for connecting with people Join this fastgrowing tour company as a Tour Consultant!Responsibilities: Engage and convert leads into sales. Respond to all customer queries More...

Job Title: Business Desk Analyst Key Accountabilities Using MAL s internal CRM system manage technical and Service Support escalations from all service touch points (Branch Call Centre Social Media Agencies Field service Antipiracy team Service Desk etc.) Activate or deactivat More...