Key Account Manager
Posted on :
20-08-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Key Account Manager
Primary Reporting: Head of Corporate Sales
Department: Corporate Sales
Leadership Level:Individual Contributor
Job summary/ Job purpose/ Role Intent:
To develop and maintain excellent relations with new and existing Corporate customers resulting in increased levels of customer retention and growth of revenues. This is to be achieved through:
1. Proactive customer engagement; checking client s health status usage patterns complaints and mitigating issues arising
2. Collaboration to ensure customers satisfaction
3. Relationship management
4. Identify new sales opportunities within existing accounts up selling and crossselling
5. Having solid knowledge of competitors landscape
6. Forecast and track key account metrics
7. Establish budgets with the client and the company ensuring profitable and sustainable business
Job Magnitude: Team Size
Number of employees directly reporting to this job: n/a
Number of indirect reports (i.e. employees reporting to the direct reports): n/a
Number of 3rd party staff e.g. contractors consultants outsourced service providers reporting to this job: n/a
Key Responsibilities
1. Contribute to the reduction and prevention of Churn.
2. Contribute to the cost savings target of the business.
3. Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.
4. Build and maintain relationships with customers through health campaigns.
5. Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.
6. Develop and demonstrate a thorough understanding of the customer needs and issues.
7. Based on Client interactions monitoring of key metrics and revenue reporting provide early identification of churn to mitigate potential client issues or dissatisfaction.
8. Identify opportunities to turn dissatisfied customers into satisfied customers.
9. Follow the laid down processes and procedures to effectively carry out Retention tasks and impact positively on the Revenues.
10. Work cross functionally to address issues raised through client interactions.
11. Create a business and market intelligence feedback for better management of products and services communication sales and delivery as well as customer support and retention.
12. Support the Billing and Finance team in money collection and issue resolution.
13. Grow and develop existing customers as well as generating new business through lead generation.
Principal Outputs for this role
Contribute to the reduction and prevention of Churn
Achieve the sales targets as set out with line manager
Develop and demonstrate a thorough understanding of the customer needs and issues
Contribute to the cost savings target of the business
Build and maintain relationships with customers. Conduct joint customer meetings to drive volumes and profitability
Requirements
Qualifications Academic and Professional
Relevant Business degree or Communications degree
Professional Certification
Experience
3 5 years Customer Relationship Management Customer Service
Employment Type
Full Time
Key Skills
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