Business Digital Adoption Representative Intern
Posted on :
11-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title: Business Digital Adoption Representative Intern
Contract Duration: 3 Months
Job Description:
Promote the Business SelfService portal to attract new signups and drive engagement among existing clients including outreach through email and addressing any questions or concerns.
Recommend the use of the Business SelfService portal to existing customers to help them manage invoicing payments and error resolution.
Escalate complex SelfService portal issues and questions to managers when necessary.
Compile digital adoption and Voice of the Customer (VOC) reports using data gathered during customer interactions.
Actively listen to customers concerns issues and questions and provide effective resolutions.
Address customer complaints calmly and maintain a positive attitude ensuring highquality customer service.
Requirements
Requirements:
1. A degree in a Businessrelated field.
2. Personable attentive and approachable demeanor.
3. Strong interpersonal and communication skills.
4. Excellent verbal communication abilities.
5. Familiarity with Genysis software for customer engagement and data collection.
6. Knowledge of Business products and market dynamics.
7. Proficient in professional written and verbal communication.
8. Computer literacy numerical aptitude and a willingness to learn new skills.
9. Previous frontline customer service experience is required.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
