Objective:
Ensure the Business Unit meets its budget targets and maintains high levels of customer satisfaction.
Key Responsibilities:
1.P&L and Service Quality:
- Achieve budget goals for Warehousing Corridor & Projects; develop business growth and new client acquisition; oversee branch administration.
2.Business Development:
- Manage projects transit solutions and transport; monitor services for customer satisfaction; ensure statutory compliance.
3.Resource Management:
- Meet labour equipment and investment needs; maintain relations with strategic partners (KPA KRA etc.); plan and oversee daily operations; prepare annual budgets; handle collections and dispute resolution.
4.Team Management:
- Ensure staff welfare safety and environment; advise on strategic matters; set goals for service quality and cost control; assess team performance; ensure adequate HR resourcing; conduct operational meetings.
5.Operational Management:
- Manage operational files and profitability; achieve KPI targets; supervise Mombasa depots and warehousing; manage commodity trading; maintain corridor matrices; coordinate movements; negotiate transport rates; manage COLOG and Demurrage risk.
6.Client Management:
- Maintain operational relationships with clients; handle instructions and communications; validate tariffs and quotations; address operational issues; support credit control.
7.Management Reporting:
- Prepare monthly reports; Participate in Quarterly Business Reviews and ComEx; alert on significant issues; inform management of relevant business information; propose solutions to operational issues.
Requirements
- Education: Master s degree in Business Administration; Certification in Clearing and Forwarding. (Added advantage: Certification in Accounting or Finance)
- Experience: Minimum 10 years in a busy logistics environment.
- Key Skills: Communication Negotiation Leadership Business Skills Analytical Computer Skills Basic Accounting
Qualifications: Degree in sales and marketing 5 years of relevant experience Key Skills: Communication Analytical Networking Negotiation Customer care Computer literacy