Customer Relationship Manager
Customer Relationship Manager
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Job Description
Approach
Book meeting (online or Physical) and build relationship with the client
Visit on ground to understand the needs of the client
If needed meet the users and deep dive to understand the root of the problem
Solution: Come up with a winwin solution for all.
Feedback and communication Ensure each feedback is communicated and recorded promptly so to have a quicker turnaround time in accomplishing tasks.
Negotiation and Closure As per company guidelines.
Competition: Be aware and share regular feedback about competition through regular communication channels.
Relationship Set target of continuous relationship management for visits & meetings regarding upselling.
Weekly MIS (Management Information System) meeting to present Targets & Performance and referrals in numbers.
Propose New sales and marketing strategies to meet organizational objectives.
Referrals from existing clients (neighbors & friends) etc.
Establish plans and strategies to expand and grow the business.
Continuous Feedback
Develop your individual weekly/monthly route plan for customer visit and relationship building.
Evaluate the sectors effecting due to policy changes
Evaluate new and emerging sectors for business development and growth
Evaluate new and emerging product needs due to change in market conditions and technology to build more efficient products and services
Evaluate market & economic conditions affecting customers and propose change in strategy to management.
Requirements
2. Experience in IT or Managed IT services is an added advantage
3. Must have had a previous work experience in Banking and or insurance sector
4. A minimum of 3 5 years and above is an added advantage
5. Must have experience in Banking or Insurance sector in relationship management
Benefits
At Solutech we understand the importance of maintaining a healthy worklife balance for our team. We believe that a harmonious integration of personal and professional lives leads to enhanced wellbeing increased productivity and overall satisfaction. To support our employees in achieving this balance we are committed to providing the following perks:
Generous Paid Time Off (21 Days Annual Paid Leave and Paid Sick Leave)
Parental leave / maternity / paternity
Health Insurance for You Your Family
Free Meals on Fridays
Generous In Office Beverages
Free Gym On Site
Technology and Resources (Company Phone Laptop and Educational Resources)
Recognition and Appreciation (Including Annual Bonus Program)
Social and Community Engagement (Social Impact through CSR)
ESOP (In Development)
1+ Years of experience in a similar role, preferably within the tech industry. 2+ Years of experience in Marketing. At least a degree in Marketing or any related field. Professional Certifications in Marketing could be an added advantage. Solid knowledge of Web Analytics, Google Adwords, and Digital Advertising. Working knowledge of search engine optimisation (SEO), lead generation and affiliate marketing practices. Experience in Setting up and Automating Marketing Campaigns. Good leadership, organizational, project management and planning skills. Must have good networking skills and communication skills both written and oral (Proficiency in English and Swahili). Good creativity, story telling and copy writing skills.
Employment Type
Full Time
