drjobs Customer Relation Intern

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Job Location drjobs

Malindi - Kenya

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About Us:
We are a dynamic and growing company focused on building lasting relationships with our key clients. We are seeking a talented and motivated Customer Relation Intern to join our team. If you have a passion for client relations communication and strategic planning this role will offer you handson experience and a chance to develop key skills in a fastpaced professional environment.


Key Responsibilities:

  • Build and maintain solid trusting relationships between key clients and the company.
  • Resolve client issues and complaints with professionalism and efficiency.
  • Understand key client needs and anticipate potential changes or improvements.
  • Facilitate communication between clients and internal teams.
  • Assist in managing the account team assigned to each client.
  • Participate in strategic planning to enhance client satisfaction and results.
  • Assist in negotiating contracts and establishing performance timelines.
  • Oversee internal and client budgets and ensure alignment with project goals.
  • Collaborate with Sales Design and Rollout team and Customer Service Experience teams to deliver highquality results.
  • Support in planning and presenting reports on account progress goals and quarterly initiatives.
  • Assist in analyzing client data for enhanced customer relationship management.
  • Aid in expanding relationships and identifying opportunities for new client acquisition.


Requirements

  • Excellent verbal and written communication skills with a keen ability to listen and articulate ideas clearly.
  • Able to work in a dynamic environment handling diverse client needs and evolving challenges.
  • Basic computer skills are essential with experience in CRM tools as an added advantage.
  • Experience in customer service is a plus with a focus on providing solutions and meeting client expectations.
  • Degree or working towards a degree in marketing communications business administration business and information technology or a related field.
  • Proficiency in both spoken and written English is crucial for this role.
  • Basic knowledge in IT and computer networking is desirable.


  • Employment Type

    Full Time

    Company Industry

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