About Us:
We are a dynamic and growing company focused on building lasting relationships with our key clients. We are seeking a talented and motivated Customer Relation Intern to join our team. If you have a passion for client relations communication and strategic planning this role will offer you handson experience and a chance to develop key skills in a fastpaced professional environment.
Key Responsibilities:
- Build and maintain solid trusting relationships between key clients and the company.
- Resolve client issues and complaints with professionalism and efficiency.
- Understand key client needs and anticipate potential changes or improvements.
- Facilitate communication between clients and internal teams.
- Assist in managing the account team assigned to each client.
- Participate in strategic planning to enhance client satisfaction and results.
- Assist in negotiating contracts and establishing performance timelines.
- Oversee internal and client budgets and ensure alignment with project goals.
- Collaborate with Sales Design and Rollout team and Customer Service Experience teams to deliver highquality results.
- Support in planning and presenting reports on account progress goals and quarterly initiatives.
- Assist in analyzing client data for enhanced customer relationship management.
- Aid in expanding relationships and identifying opportunities for new client acquisition.
Requirements
Excellent verbal and written communication skills with a keen ability to listen and articulate ideas clearly.
Able to work in a dynamic environment handling diverse client needs and evolving challenges.
Basic computer skills are essential with experience in CRM tools as an added advantage.
Experience in customer service is a plus with a focus on providing solutions and meeting client expectations.
Degree or working towards a degree in marketing communications business administration business and information technology or a related field.
Proficiency in both spoken and written English is crucial for this role.
Basic knowledge in IT and computer networking is desirable.