Customer Growth Specialist
Customer Growth Specialist
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Job Description
AMI is looking for an ambitious and talented Customer Growth Specialist to be based in Kenya on a permanent basis. The main function of the Sourcing Specialist is to drive sales and recruitment for AMI s business development programs implementing and contributing to strategy for recruiting building relationships and enrolling participants in AMI programs as well as implementing virtual webinar sessions for AMI clients. Growth Marketing Specialist will support the Sourcing & Activation team in delivering in person and virtual events materials and digital campaigns ensuring incoming and enrolled participants learning needs are met and manage customer contacts through a CRM system.
Drive sales and recruitment for AMI s business development programmes implement and
contribute to strategy for recruiting building relationships and enrolling leaders and
entrepreneurs in AMI programs
Explain products and programs to business leaders and potential participants through
various communications channel video phone SMS and social media
Utilize and manage customer contacts through a customer relationship management (CRM) system.
Analyse sales/marketing data to develop strategic communication and marketing initiatives
to support programme recruitment
Expand relationships with SMEs by engaging with potential customers in the AMI Thrive
business community and across Africa
Liaise with marketing production team members to deliver events marketing materials and
digital campaigns relevant to the programme
Coordinate across various departments to ensure incoming and enrolled participants
learning needs are adequately served and relevant data is properly captured
Work across the company with various teams to continually improve the recruitment and
enrolment process
Requirements
- Excellent written and verbal communication skills and speaks with confidence and conviction.
- The individual is able to convince people to consider options beyond that of which they have already considered or discovered themselves.
- Strong entrepreneurial spirit and business sense to drive growth and close deals
- Outgoing personality with great relationship building and management skills
- Proven ability to generate new leads and relationships and systematically convert those leads into sales
- Highly level of proficiency with computer programmes (MS Office etc.) and online tools (social media CRMs email systems)
- Passionate about business learning and capacity building for SMEs and African leaders
- A commitment to AMI s values of excellence innovation and accountability
- Thrives in a fastpaced entrepreneurial environment
- Absolutely rocksolid integrity
- Demonstrated network and/or local community connections preferred
- Selfstarter with a proactive approach strong time management and prioritization skills
- Goaloriented hitting monthly and quarterly goals with the energy and stamina to work well in a fastpaced environment.
- Ability to work independently as well as on a team.
Benefits
Why join us
- A highimpact diverse and ambitious team with common values:
Be the best: We work really hard are proud of what we do and love delighting our clients with quality.
Own it: We step up to the task never pass the buck and hold ourselves accountable for delivering results.
Push the limits: We ask why embrace failure and try new things. We never settle.
Do what s right: We act with integrity confront dishonesty treat people fairly and strive to contribute to the greater good
Always care: We don t have ego it s always team before me . We are kind we celebrate each other s success and we care enough to give honest feedback.
- A dynamic office & team life:
Brand new offices in Westlands Nairobi
Monthly team social events and biannual team buildings
Regular learning and coaching opportunities
A hybrid working model
Hiring process
A screening interview with Brenda our Talent Acquisition Lead
An interview with your Direct manager.
A case study assessment
A final interview with the Head of your Department.
Employment Type
Full Time
Key Skills
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