General Manager
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Job Description
The Mall General Manager (GM) is responsible for the overall performance management and success of the shopping mall. This role involves strategic planning operational oversight financial management and leadership of various teams to ensure the mall’s smooth operation and profitability. The Mall GM drives the mall’s longterm vision ensuring that it remains a premier shopping destination while building strong relationships with tenants customers and the local community.
Key Responsibilities:
- Develop and implement longterm strategies to drive the mall's growth including tenant mix marketing initiatives and customer engagement.
- Prepare manage and oversee the mall's annual budget ensuring profitability and cost effectiveness.
- Lead the leasing strategy working closely with the leasing team to attract negotiate and manage tenant leases.
- Ensure a highquality tenant mix by aligning with market demands and ensuring tenant retention.
- Oversee daily operations of the mall ensuring that all departments (security housekeeping maintenance etc.) function efficiently.
- Develop marketing strategies promotions and events that drive footfall increase sales and enhance the mall's image.
- Implement strategies to improve customer satisfaction and experience ensuring the mall is a welcoming and enjoyable destination.
- Hire train mentor and evaluate performance of all department heads and staff.
- Ensure the mall complies with local regulations including health safety and legal standards.
- Regularly review safety protocols and implement emergency procedures ensuring that staff are trained to handle potential crises.
Requirements:
- Bachelor’s degree in business administration real estate retail management or a related field (master’s degree preferred)
- 1015 years of progressive experience in mall/retail management.
- Proven experience in managing large properties diverse teams and multiple stakeholders.
- Exceptional communication negotiation and interpersonal skills.
- Financial expertise including budgeting forecasting and cost management.
- Strong leadership and decisionmaking skills.
Skills
Customer Satisfaction, Marketing, Decision-making Skill, Forecasting, Visio, Strategic Planning, Interpersonal Skill, Leadership, Exceptional Communication, Budgeting, Interpersonal Skills, Leasing
Employment Type
Full Time
