1. All LAT Data is confidential.

1. LAT staff is to:
   1. Perform other duties as requested by immediate Superior within the scope of his/her function.
   2. Abide by and implement Quality Management System (Policies Processes Procedures Work Instructions and in particular Service Level Agreements with LAT customers).
   3. Follow Health & Safety Policies and Procedures.
   4. Respect colleagues coworkers superiors and individuals and present a positive image of LAT within the community.
   5. Contribute effectively and proactively to the continuous improvement of LAT through suggestions teamwork and involvement.
   6. Abide by legal and regulatory requirements
   7. Perform the required services in a customer oriented and costeffective manner

Reporting Line

1. Reports To (Administrative):

Lounge Manager

1. Reports To (Operational):

Hospitality Manager

Scope of Work

The Lounge Supervisor is responsible of overseeing and enhancing the operations of the Premium Lounge.

Our team have a shared commitment to ensuring that our guests expectations are exceeded on every occasion and that they deliver great service 100% of the time whilst offering a unique taste of hospitality cultured considerate warm and generous.

Duties Responsibilities & Authorities

Duties & Responsibilities:

1. Ensuring the smooth day to day running of the lounge ensuring that a 5* service is delivered to Passengers.
2. Managing the catering and cleaning services provided by 3rd party Overseeing the ordering of all food and consumables.
3. Completing monthly reports and providing regular updates in line with LAT procedures.
4. Review customer reaction and feedback to service given to implement and action a plan for addressing any concerns.
5. Leading motivating developing and directing the team to maximize efficiency in customer service.
6. Assigning duties direct staff coaches and disciplines employees.
7. Verifying and validating employees rosters attendance and overtime.
8. Monitors grooming of Lounge team daily and report discrepancies.
9. Creating an environment where constant improvement is actively encouraged and recognized sharing common goals and objectives through motivation leaning and development creating a service excellence experience.
10. Assessing ongoing training needs so that all staff are trained to deliver a customer focused service. Provide on the job training when needed.
11. Ensuring all staff are performance managed to Quality set objectives
12. Ensuring all health and Safety and Food and safety legislation are adhered to.
13. Delivering LAT commitments in accordance with Customers expectations
14. Continually bringing added value to the contract though innovation and proactiveness.
15. Providing creative solutions to operational Airport challenges; foster positive working relationships with airport team to ensure effective team dynamics and resource efficiencies as well as consistency for Customer
16. Ensure compliance with airline customers following SOPs at all times.
17. Cover for any Lounge Agent absence.
18. All other duties as assigned.

Dynamics

1. Within the Division:
   1. Hospitality Department
2. With other Sections/Departments:

Qualifications

1. Education & Experience (No. of years):
   1. BA in Hotel Management or Business Administration.
   2. Two to Four years of relevant experience in a senior position in the hospitality field.
   3. Airport Lounge experience (is a plus).
   4. Experience in providing high end quality in customer service and product to prestigious client(s).
   5. Catering experience (4 or 5 * Hotel or similar environment).
   6. Proven supervisory / team management experience.

Knowledge Skills Abilities Required (Languages Computer literacy etc)

1. Passionate about customer service
2. Leadership and people management skills.
3. A proven ability to problem solving and decisionmaking experience.
4. Planning and organizational skills.
5. Excellent communication skills both written and verbal (English & Arabic are a must additional languages desirable).
6. Commitment to continuous improvement.
7. Motivated and Motivator
8. Experience in providing high end quality in customer service and product to prestigious client(s)
9. Computer literate (Office Word Excel PowerPoint).
10. A good understanding of all regulatory and recommended procedures that relate to the airport environment.
11. Flexible to work on various shifts (days evening nights weekends and holidays).
12. Ability to follow processes and procedures and apply flexible approach when required.
13. Willing to travel outside Lebanon for training and supervision.
14. Understanding of food quality and presentation.
15. Previous experience working in an aviation environment is desired.
16. Fulltime with rotating shifts
17. On call duties are required as lounge operates 24/7.

Other Characteristics (Working Conditions Physical efforts Tools Special attire etc)

Remote Work :

No