Receiving Supervisor

Roles and responsibilities

• Team Supervision: Lead and manage the receiving team, ensuring that tasks are completed efficiently, safely, and accurately. This includes scheduling, assigning tasks, and monitoring performance.
• Training and Development: Provide training to new receiving team members on company policies, safety protocols, and equipment use. Encourage ongoing development to improve the team’s skills and knowledge.
• Performance Evaluation: Conduct regular performance evaluations of receiving staff, providing feedback and setting goals for improvement. Address performance issues promptly and professionally.

4. Ensuring Compliance with Safety and Regulatory Standards

• Safety Protocols: Ensure that all receiving operations follow workplace safety regulations, including proper lifting techniques, handling of hazardous materials, and the use of personal protective equipment (PPE).
• Regulatory Compliance: Ensure that the receiving process complies with legal and industry standards, such as health and safety regulations, environmental requirements, and other regulatory guidelines.
• Hazardous Materials Handling: If applicable, oversee the proper handling and documentation of hazardous or perishable goods to ensure safe storage and transportation.

5. Managing Returns and Claims

• Return Process: Oversee the return of damaged or incorrect goods to suppliers or vendors. This involves coordinating with the procurement or purchasing department to process returns and ensure proper documentation.
• Claims Management: Handle any claims related to shipping errors, damages, or shortages by liaising with vendors or suppliers and ensuring timely resolution.

6. Coordination and Communication

• Vendor and Supplier Coordination: Communicate with vendors and suppliers to resolve delivery issues, delays, or discrepancies. Ensure that all incoming goods meet quality standards and are delivered on time.
• Interdepartmental Communication: Collaborate with other departments (e.g., purchasing, inventory control, and logistics) to coordinate the flow of goods and ensure smooth operations.
• Reporting: Provide regular reports on receiving operations, inventory levels, and any issues related to shipments or deliveries. Share updates with warehouse managers, purchasing departments, or other stakeholders.

7. Process Improvement

• Identifying Inefficiencies: Identify areas for improvement within the receiving process and implement strategies to increase efficiency and accuracy.
• Implementing Best Practices: Develop and implement best practices for receiving operations, ensuring processes are streamlined and cost-effective.
• Technology Utilization: Leverage technology (e.g., inventory management software, barcode systems) to improve tracking, record-keeping, and overall efficiency in the receiving process.

Desired candidate profile

• Attention to Detail: Accuracy is crucial when checking shipments, documenting inventory, and verifying that deliveries meet specifications.
• Leadership and Team Management: The ability to lead and motivate a team of receiving clerks, assign tasks, and ensure productivity while maintaining high standards of performance.
• Organizational Skills: Managing multiple shipments, inventory records, and coordinating with various departments requires strong organizational abilities.
• Problem-Solving Skills: Receiving supervisors need to resolve discrepancies, such as incorrect or damaged goods, in an efficient and professional manner.
• Communication Skills: Strong verbal and written communication skills are essential for liaising with vendors, suppliers, internal teams, and upper management.
• Time Management: Ability to prioritize tasks and manage the receiving process efficiently, especially during busy periods with high volumes of incoming shipments.
• Technology Proficiency: Familiarity with warehouse management systems (WMS), barcode scanning, inventory software, and other tools used to track and manage inventory.
• Physical Stamina: The role may require lifting and moving goods, as well as standing for long periods, so physical stamina and strength are beneficial.