Security Supervisor

Roles and responsibilities

1. Supervision of Security Personnel

• Staff Management: Supervise and manage a team of security officers or guards, ensuring they perform their duties in accordance with company policies and procedures.
• Scheduling and Shift Management: Create and manage the security team’s schedule, ensuring adequate coverage at all times, especially during high-risk hours or events.
• Training and Development: Provide ongoing training for security staff on safety protocols, emergency response procedures, surveillance techniques, and customer service. Ensure all security personnel are properly certified and knowledgeable.
• Performance Monitoring: Regularly monitor security staff performance, provide constructive feedback, and address any performance issues or misconduct.
• Motivation and Support: Foster a positive work environment, boosting team morale, and encouraging high standards of professionalism and vigilance.

2. Security Operations and Incident Management

• Incident Response: Oversee and manage the response to security incidents such as theft, vandalism, disturbances, medical emergencies, or fire alarms. Ensure prompt action is taken and the appropriate authorities are notified when necessary.
• Emergency Procedures: Ensure that all security personnel are well-versed in emergency protocols, including evacuation plans, first-aid procedures, fire safety, and lockdown procedures. Lead or assist in emergency situations as needed.
• Incident Reporting: Document and report all security incidents in a timely and accurate manner. Maintain detailed logs of incidents, security breaches, or any suspicious activities.
• Investigations: Investigate any security breaches, thefts, or suspicious activity. Work with law enforcement or internal investigators if necessary and follow up to ensure resolutions are reached.

3. Security System Oversight

• Surveillance Monitoring: Ensure that surveillance cameras and other security systems are functioning properly and are being monitored continuously. Troubleshoot and address any technical issues with the security equipment.
• Access Control: Oversee the access control systems, ensuring that only authorized personnel are allowed access to restricted areas. Maintain security protocols for building entry and visitor management.
• System Checks: Perform regular checks and maintenance on alarm systems, CCTV cameras, access control systems, and other security technology to ensure they are operational at all times.

Desired candidate profile

• Leadership and Management:

  • Ability to lead, motivate, and manage a security team effectively, ensuring high standards of performance, accountability, and professionalism.
  • Strong decision-making skills to respond to emergencies, manage incidents, and resolve issues promptly.

• Communication Skills:

  • Excellent verbal and written communication skills to provide clear instructions to security staff, interact with stakeholders, and report incidents accurately.
  • Ability to communicate effectively with law enforcement, customers, and senior management.

• Problem-Solving and Critical Thinking:

  • Strong analytical and problem-solving skills to assess risks, investigate incidents, and implement solutions to security challenges.
  • Ability to think quickly and stay calm in high-pressure situations.

• Attention to Detail:

  • High level of attention to detail, particularly when monitoring surveillance systems, performing audits, and ensuring that security protocols are followed.

• Technical Proficiency:

  • Knowledge of security systems, including CCTV, alarm systems, access control systems, and other security technology.
  • Ability to troubleshoot and resolve technical issues with security equipment.

• Customer Service:

  • Ability to balance security concerns with providing excellent customer service, particularly when dealing with visitors or customers in a retail or hospitality setting.

• Conflict Resolution:

  • Skills in diffusing tense situations, handling difficult or disruptive individuals, and resolving conflicts in a professional manner.

• Physical Fitness and Stamina:

  • Depending on the industry, the role may involve physically demanding tasks, such as patrolling large facilities, responding to emergencies, or standing for extended periods.