Datamatics Careers- Philippines

The Scheduler is responsible for managing the workforce management processes including scheduling and change management to ensure that KPIs are met. In addition this position also serves as the central point of contact for supervisors and senior management as related to service level المزيد...

Collect analyze and present data in various formats to support various department within the organizationPreparing reports based on the analysis highlighting key findings and insightsCreate reports dashboards and manage data visualizations to present complex information clearlyWork cl المزيد...

Job Description and Responsibilities: Monitor and handle helpdesk ticketsTroubleshoot software related issues.Interact with end users via email or phoneUnderstand and document issues and requirementsCreate and update user security access.Assist with some hardware rela المزيد...

Can handle discussion related to personnel human relations and workrelated problems thatadversely affect morale health and productivity.Evaluate and resolve human relations labor relations and workrelated problems and meetswith management to determine appropriate action.Explain and pr المزيد...

Summary We are seeking a personable highly skilled and extremely motivated Operations Manager to join our Technical Support Team. We offer competitive salaries and excellent benefits in a technologically stimulating environment. Primary job function involves extensively reviewing and المزيد...

The Chat Customer Service Representative is responsible for providing excellent customer service to customers of our eCommerce platform. This includes answering customer inquiries resolving issues and processing orders. The ideal candidate will have a strong understanding of customer المزيد...

Forecasting Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceededUnderstand all aspects of staffing and capacity management for all sites directly responsibleOrganize and create methods of communication policies and procedures that work in collabor المزيد...

The MIS (Management Information System) is responsible for managing the workforce management processes including data collection used for decision making and for the coordination control analysis and visualization of information in the organization. In addition this position also serv المزيد...

Investigation of security incidents at testing centers in PSIs global testing network Manage all service requests for maintenance repairs and updates to PSIs video surveillance systems Assist PSIs test center audit program which seeks to ensure all testing centers maintain the highe المزيد...

Maintain and update records of IT Hardware software and related licenses in the asset management system.Assist in conducting regular audits of IT assets to ensure accurate inventory records.Track the location and assignment of IT assets to employees departments and locations.Ensure al المزيد...

The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the Clients features benefits quality and other service elements which can be made available to customers in the future. The primary responsibility is to respond to customer servic المزيد...

As the Customer Service Tier I/II Specialist or Subject Matter Expert you will handle inbound calls/emails/chat in a fast paced high volume call center. You will interact with customers to assist with questions on the use and troubleshooting of the issue. You will also route calls to المزيد...

Responsibilities Team Leadership: Manage and lead a team of Customer Support Specialists ensuring high levels of team performance and customer satisfaction.Training & Development: Conduct training sessions for new hires and provide ongoing training and development for team members المزيد...

General knowledge of Windows based applicationsMust have strong verbal communication skillsMust be able to think quickly and solve customer concernsAbility to operate independently with minimal supervisionMust be detailoriented and accurateAbility to multitask and perform various duti المزيد...

Job description First point of contact for all users calling for Helpdesk Support hotline. Deals with hardware and application support queries and issues reported to the support desk Take ownership and responsibility of issues from start through to a successful resolution Escalate is المزيد...

At least 6 months BPO experience handling international accountProficient computer skills and experience with MS Office.Excellent communication (written and verbal) skills.Good comprehension skillsGood documentation skillsFlexible to work multiple shifts including weekends.Amenable to المزيد...

Forecast chat/call volumes and staffing requirements based on historical data trends and business needs.Create and maintain accurate staffing schedules in time to ensure that all service level targets are met.Monitor realtime adherence to schedules and make necessary adjustments as ne المزيد...

Operations Manager (TSR o CSR ) will report directly to the Senior Director. Responsible for the development and update of Customer Service or Technical Support processes standards and systems to ensure best practices are maintained.Responsible for ensuring a high quality of service i المزيد...

The TEAM LEADER is responsible for managing a team of ambassadors whose focus is to provide great technical customer experience.Responsibilities include but are not limited to: Improve ambassadors performance by providing coaching realtime feedback and facilitating developmental activ المزيد...

Create support cases in Salesforce tracking system for all prechecks as needed.Maintain accurate and wellordered notes.Learn how to provide guidance and support to the testing network clients and candidates as needed.Is skilled and demonstrates consistent nabilities of all Proctor dut المزيد...