drjobs Customer Service Representative

Customer Service Representative

Employer Active

drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Cebu - Philippines

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the Clients features benefits quality and other service elements which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via Phone Chat email. These inquiries include but are not limited to: account maintenance payment schedule movement order declines waive/refund fees etc.

Responsibilities

  • Addressing Inbound and/or outbound customer queries
  • Connect and resolve issues with customers using written and/or verbal communication
  • Recognize apply and explain your product or service knowledge to resolve customer queries

Candidate requirements

  • 02 years of experience working in a retail ecommerce domain
  • Exceptional verbal and written communication skills for English language
  • Proficient in Microsoft Office Google Workspace and call center software
  • Skilled at quickly establishing rapport and earning trust
  • Friendly confident and capable phone presence
  • Strong attention to detail recognizing the importance of accuracy
  • Experience managing multiple tasks across various channels
  • Processoriented yet adaptable able to learn quickly in changing situations
  • Effective at problemsolving negotiation and resolving conflicts in a constructive manner
  • Maintains a customerfocused approach even under pressure
  • Demonstrates a sense of urgency in tasks
  • Flexible availability willing to work a rotating schedule
  • Collaborative team player with the ability to work independently
  • Hands on experience on computers and can reach 45 words per minute typing speed

Candidate Qualifications

  • High School diploma or equivalent
  • Experience in Retail Domain
  • Bachelors Degree

Remote Work :

No

Employment Type

Full Time

Company Industry

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.